At a Glance
- Tasks: Support customer campaigns and merchandise products to engage our audience.
- Company: Join a supportive and inclusive team at Ziff Davis in London.
- Benefits: Enjoy hybrid working, personal development time, and great perks like free lunch.
- Other info: Flexible work-life balance with opportunities for growth and social events.
- Why this job: Gain hands-on experience in CRM and merchandising while making a real impact.
- Qualifications: Be organised, proactive, and eager to learn; no prior experience needed!
The predicted salary is between 30000 - 40000 £ per year.
As a CRM Assistant, you will support the delivery of customer campaigns while also helping merchandise relevant products, offers, and voucher codes to our audience. The role combines CRM campaign execution with commercial merchandising responsibilities, ensuring customers receive engaging content, strong product selections, and compelling deals that drive performance. You will work closely with CRM, Partnerships, Commercial, and Design teams, learning hands‑on experience across campaign building, creative briefing, stakeholder management, and promotional merchandising. This hybrid role is based in our London office in Whitechapel one day per week.
Responsibilities
- Operate across a 50:50 split between CRM campaign execution and product deal merchandising responsibilities.
- Support the building, QA, proofing, and scheduling of CRM campaigns.
- Manage creative briefing processes and feedback loops with Design teams and stakeholders.
- Assist with merchandising commercially relevant products, offers, and voucher codes within campaigns.
- Identify strong product and promotional opportunities to improve customer engagement and conversion.
- Support campaign setup and operational processes across CRM activity.
- Work collaboratively with Partnerships and Commercial teams to align campaigns with business priorities.
- Contribute ideas for improving campaign performance, customer engagement, and merchandising execution.
- Ensure campaigns are delivered accurately and on time with strong attention to detail.
Qualifications
- Highly organised with strong attention to detail.
- Motivated, proactive, and eager to learn quickly.
- Strong communication and collaboration skills.
- Commercially minded with an interest in customer behaviour, products, and promotions.
- Comfortable working in a fast‑paced environment with multiple priorities.
- Previous merchandising experience is not required; a strong aptitude to learn quickly is essential.
- Positive attitude with a willingness to take ownership and make an impression.
Benefits
- The flexibility to get that perfect work/life balance with hybrid working.
- A supportive, inclusive culture; we care about each other, our customers and our planet.
- Two uninterrupted hours a week dedicated to your personal development.
- Pension, with employer contributions up to 10%.
- Subsidised gym membership.
- Private medical insurance.
- Employee Assistance Programme.
- Free lunch from JustEat for Business when you're in the office.
- Regular social events.
- 16 hours volunteering time per year along with donation matching.
- Enhanced parental leave, with specific support in place for returning to work parents.
Ziff Davis is an Equal Opportunity Employer.
CRM & Merchandising Specialist - Hybrid (London) employer: Ziff Davis, Inc.
Ziff Davis is an exceptional employer that prioritises a supportive and inclusive culture, making it an ideal place for the CRM & Merchandising Specialist role. With a strong focus on personal development, employees benefit from dedicated time for growth, hybrid working flexibility, and a range of perks including subsidised gym memberships and enhanced parental leave. Located in the vibrant area of Whitechapel, London, the company fosters collaboration across teams, ensuring that every employee can contribute meaningfully while enjoying a balanced work/life experience.
StudySmarter Expert Advice🤫
We think this is how you could land CRM & Merchandising Specialist - Hybrid (London)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their CRM strategies and merchandising techniques. This will help you show off your knowledge and enthusiasm during the interview.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of a CRM & Merchandising Specialist. Highlight your attention to detail and eagerness to learn – these are key traits they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace CRM & Merchandising Specialist - Hybrid (London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the CRM & Merchandising Specialist role. Highlight any relevant projects or campaigns you've worked on, even if they're from previous jobs or studies.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role at StudySmarter and how your background makes you a great fit. Don’t forget to mention your enthusiasm for customer behaviour and merchandising!
Show Off Your Attention to Detail:Since this role requires strong attention to detail, make sure your application is free of typos and errors. A clean, well-organised application shows us you’re serious about the position and can handle the responsibilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at Ziff Davis, Inc.
✨Know Your CRM Basics
Before the interview, brush up on your CRM knowledge. Understand how customer campaigns work and be ready to discuss any relevant tools or software you've used. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Organisational Skills
Since the job requires strong attention to detail and organisation, prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to thrive in a fast-paced environment.
✨Be Ready to Collaborate
The role involves working closely with various teams. Think of instances where you've collaborated effectively with others, whether in school projects or previous jobs. Highlighting your teamwork skills will resonate well with the interviewers.
✨Bring Ideas to the Table
Prepare some ideas on how you could improve customer engagement or campaign performance. This shows initiative and that you're already thinking about how to contribute to their success, which is exactly what they’re looking for!
