At a Glance
- Tasks: Support customer campaigns and merchandise products to engage our audience.
- Company: Join a supportive and inclusive team at Ziff Davis in London.
- Benefits: Enjoy hybrid working, personal development time, and free lunches.
- Other info: Flexible work-life balance with opportunities for volunteering and social events.
- Why this job: Gain hands-on experience in CRM and merchandising while making a real impact.
- Qualifications: Be organised, proactive, and eager to learn; no prior experience needed.
The predicted salary is between 30000 - 40000 £ per year.
As a CRM Assistant, you will support the delivery of customer campaigns while also helping merchandise relevant products, offers, and voucher codes to our audience. The role combines CRM campaign execution with commercial merchandising responsibilities, ensuring customers receive engaging content, strong product selections, and compelling deals that drive performance. You will work closely with CRM, Partnerships, Commercial, and Design teams, learning hands‑on experience across campaign building, creative briefing, stakeholder management, and promotional merchandising. This hybrid role is based in our London office in Whitechapel one day per week.
Responsibilities
- Operate across a 50:50 split between CRM campaign execution and product deal merchandising responsibilities.
- Support the building, QA, proofing, and scheduling of CRM campaigns.
- Manage creative briefing processes and feedback loops with Design teams and stakeholders.
- Assist with merchandising commercially relevant products, offers, and voucher codes within campaigns.
- Identify strong product and promotional opportunities to improve customer engagement and conversion.
- Support campaign setup and operational processes across CRM activity.
- Work collaboratively with Partnerships and Commercial teams to align campaigns with business priorities.
- Contribute ideas for improving campaign performance, customer engagement, and merchandising execution.
- Ensure campaigns are delivered accurately and on time with strong attention to detail.
Qualifications
- Highly organised with strong attention to detail.
- Motivated, proactive, and eager to learn quickly.
- Strong communication and collaboration skills.
- Commercially minded with an interest in customer behaviour, products, and promotions.
- Comfortable working in a fast‑paced environment with multiple priorities.
- Previous merchandising experience is not required; a strong aptitude to learn quickly is essential.
- Positive attitude with a willingness to take ownership and make an impression.
Benefits
- The flexibility to get that perfect work/life balance with hybrid working.
- A supportive, inclusive culture; we care about each other, our customers and our planet.
- Two uninterrupted hours a week dedicated to your personal development.
- Pension, with employer contributions up to 10%.
- Subsidised gym membership.
- Private medical insurance.
- Employee Assistance Programme.
- Free lunch from JustEat for Business when you're in the office.
- Regular social events.
- 16 hours volunteering time per year along with donation matching.
- Enhanced parental leave, with specific support in place for returning to work parents.
Ziff Davis is an Equal Opportunity Employer.
CRM Assistant in London employer: Ziff Davis, Inc.
Ziff Davis is an exceptional employer that prioritises a supportive and inclusive culture, making it an ideal place for a CRM Assistant to thrive. With a strong focus on personal development, employees benefit from hybrid working arrangements, generous pension contributions, and a range of wellness initiatives, including subsidised gym memberships and private medical insurance. The London office fosters collaboration across teams, providing ample opportunities for growth and engagement in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Assistant in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for projects or internships related to CRM and merchandising. This not only boosts your CV but also shows potential employers that you're proactive and eager to learn.
✨Tip Number 3
Tailor your approach for each application. When you apply through our website, make sure to highlight how your skills align with the specific responsibilities of the CRM Assistant role. Show us why you're the perfect fit!
✨Tip Number 4
Prepare for interviews by practising common questions and scenarios related to CRM campaigns and merchandising. Be ready to share your ideas on improving customer engagement – we love innovative thinkers!
We think you need these skills to ace CRM Assistant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the CRM Assistant role. Highlight any relevant projects or coursework that showcase your organisational skills and attention to detail.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this role at StudySmarter. Share your motivation for working in CRM and how you can contribute to our campaigns and merchandising efforts.
Show Off Your Communication Skills:Since you'll be collaborating with various teams, it's important to demonstrate your strong communication abilities. Use clear and concise language in your application to show us you can convey ideas effectively.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s super straightforward!
How to prepare for a job interview at Ziff Davis, Inc.
✨Know Your CRM Basics
Before the interview, brush up on your understanding of CRM systems and how they function. Familiarise yourself with common terms and concepts related to customer campaigns, as this will show your enthusiasm and readiness to dive into the role.
✨Showcase Your Organisational Skills
Since the job requires strong attention to detail and organisation, prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to handle the fast-paced environment mentioned in the job description.
✨Be Ready to Collaborate
The role involves working closely with various teams, so be prepared to discuss how you've effectively collaborated in the past. Think of specific instances where you contributed to a team project or helped resolve conflicts, showcasing your communication skills.
✨Bring Ideas to the Table
Research the company’s previous campaigns and think of ways they could improve. During the interview, share your thoughts on potential product merchandising opportunities or campaign enhancements. This shows your proactive attitude and genuine interest in contributing to their success.
