At a Glance
- Tasks: Support customer campaigns and merchandise products to engage our audience.
- Company: Join a supportive and inclusive team at Ziff Davis in London.
- Benefits: Enjoy hybrid working, personal development time, and great perks like free lunch.
- Other info: Flexible work-life balance with opportunities for growth and social events.
- Why this job: Gain hands-on experience in CRM and merchandising while making a real impact.
- Qualifications: Be organised, proactive, and eager to learn; no prior experience needed!
The predicted salary is between 30000 - 40000 £ per year.
As a CRM Assistant, you will support the delivery of customer campaigns while also helping merchandise relevant products, offers, and voucher codes to our audience. The role combines CRM campaign execution with commercial merchandising responsibilities, ensuring customers receive engaging content, strong product selections, and compelling deals that drive performance. You will work closely with CRM, Partnerships, Commercial, and Design teams, learning hands‑on experience across campaign building, creative briefing, stakeholder management, and promotional merchandising. This hybrid role is based in our London office in Whitechapel one day per week.
Responsibilities
- Operate across a 50:50 split between CRM campaign execution and product deal merchandising responsibilities.
- Support the building, QA, proofing, and scheduling of CRM campaigns.
- Manage creative briefing processes and feedback loops with Design teams and stakeholders.
- Assist with merchandising commercially relevant products, offers, and voucher codes within campaigns.
- Identify strong product and promotional opportunities to improve customer engagement and conversion.
- Support campaign setup and operational processes across CRM activity.
- Work collaboratively with Partnerships and Commercial teams to align campaigns with business priorities.
- Contribute ideas for improving campaign performance, customer engagement, and merchandising execution.
- Ensure campaigns are delivered accurately and on time with strong attention to detail.
Qualifications
- Highly organised with strong attention to detail.
- Motivated, proactive, and eager to learn quickly.
- Strong communication and collaboration skills.
- Commercially minded with an interest in customer behaviour, products, and promotions.
- Comfortable working in a fast‑paced environment with multiple priorities.
- Previous merchandising experience is not required; a strong aptitude to learn quickly is essential.
- Positive attitude with a willingness to take ownership and make an impression.
Benefits
- The flexibility to get that perfect work/life balance with hybrid working.
- A supportive, inclusive culture; we care about each other, our customers and our planet.
- Two uninterrupted hours a week dedicated to your personal development.
- Pension, with employer contributions up to 10%.
- Subsidised gym membership.
- Private medical insurance.
- Employee Assistance Programme.
- Free lunch from JustEat for Business when you're in the office.
- Regular social events.
- 16 hours volunteering time per year along with donation matching.
- Enhanced parental leave, with specific support in place for returning to work parents.
Ziff Davis is an Equal Opportunity Employer.
CRM & Merchandising Specialist - Hybrid (London) employer: Ziff Davis, Inc.
At Ziff Davis, we pride ourselves on being an excellent employer, offering a supportive and inclusive culture that prioritises work-life balance through hybrid working arrangements. Our London office fosters collaboration across teams, providing employees with hands-on experience in CRM and merchandising while encouraging personal development with dedicated learning hours and generous benefits like private medical insurance and enhanced parental leave. Join us to be part of a dynamic environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land CRM & Merchandising Specialist - Hybrid (London)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and reflects your skills and interests. Engage with relevant content and connect with professionals in CRM and merchandising to boost your visibility.
✨Tip Number 3
Prepare for interviews by practising common questions and showcasing your knowledge about the company. We want to see your enthusiasm for the role, so be ready to discuss how you can contribute to their CRM campaigns and merchandising efforts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and being part of our exciting projects.
We think you need these skills to ace CRM & Merchandising Specialist - Hybrid (London)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the CRM & Merchandising Specialist role. Highlight any relevant projects or experiences that show off your organisational skills and attention to detail.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this role at StudySmarter. Share your motivation for working in CRM and merchandising, and how you can contribute to our team’s success.
Show Off Your Communication Skills:Since this role involves collaboration with various teams, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ziff Davis, Inc.
✨Know Your CRM Basics
Before the interview, brush up on your CRM knowledge. Understand how customer campaigns work and be ready to discuss any relevant tools or software you’ve used. This will show your enthusiasm for the role and your ability to hit the ground running.
✨Showcase Your Organisational Skills
Since the role requires strong attention to detail and organisation, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised and ensured everything was delivered accurately and on time.
✨Be Ready to Collaborate
This position involves working closely with various teams. Think of instances where you’ve collaborated effectively in a team setting. Be prepared to discuss how you handle feedback and communicate with different stakeholders to achieve common goals.
✨Bring Ideas to the Table
The company values innovative thinking, so come prepared with ideas on how to improve customer engagement and campaign performance. This shows that you’re not just looking to fill a role but are genuinely interested in contributing to their success.
