At a Glance
- Tasks: Support customer campaigns and merchandise exciting products and offers.
- Company: Join a supportive and inclusive team at Ziff Davis in London.
- Benefits: Enjoy hybrid working, personal development time, and free lunches.
- Other info: Flexible work-life balance with opportunities for volunteering and social events.
- Why this job: Gain hands-on experience in CRM and merchandising while making an impact.
- Qualifications: Be organised, proactive, and eager to learn; no prior experience needed.
The predicted salary is between 30000 - 40000 £ per year.
As a CRM Assistant, you will support the delivery of customer campaigns while also helping merchandise relevant products, offers, and voucher codes to our audience. The role combines CRM campaign execution with commercial merchandising responsibilities, ensuring customers receive engaging content, strong product selections, and compelling deals that drive performance. You will work closely with CRM, Partnerships, Commercial, and Design teams, learning hands-on experience across campaign building, creative briefing, stakeholder management, and promotional merchandising. This hybrid role is based in our London office in Whitechapel one day per week.
Responsibilities
- Operate across a 50:50 split between CRM campaign execution and product deal merchandising responsibilities.
- Support the building, QA, proofing, and scheduling of CRM campaigns.
- Manage creative briefing processes and feedback loops with Design teams and stakeholders.
- Assist with merchandising commercially relevant products, offers, and voucher codes within campaigns.
- Identify strong product and promotional opportunities to improve customer engagement and conversion.
- Support campaign setup and operational processes across CRM activity.
- Work collaboratively with Partnerships and Commercial teams to align campaigns with business priorities.
- Contribute ideas for improving campaign performance, customer engagement, and merchandising execution.
- Ensure campaigns are delivered accurately and on time with strong attention to detail.
Qualifications
- Highly organised with strong attention to detail.
- Motivated, proactive, and eager to learn quickly.
- Strong communication and collaboration skills.
- Commercially minded with an interest in customer behaviour, products, and promotions.
- Comfortable working in a fast-paced environment with multiple priorities.
- Previous merchandising experience is not required; a strong aptitude to learn quickly is essential.
- Positive attitude with a willingness to take ownership and make an impression.
Benefits
- The flexibility to get that perfect work/life balance with hybrid working.
- A supportive, inclusive culture; we care about each other, our customers and our planet.
- Two uninterrupted hours a week dedicated to your personal development.
- Pension, with employer contributions up to 10%.
- Subsidised gym membership.
- Private medical insurance.
- Employee Assistance Programme.
- Free lunch from JustEat for Business when you're in the office.
- Regular social events.
- 16 hours volunteering time per year along with donation matching.
- Enhanced parental leave, with specific support in place for returning to work parents.
Ziff Davis is an Equal Opportunity Employer.
CRM Assistant employer: Ziff Davis, Inc.
At Ziff Davis, we pride ourselves on being an excellent employer, offering a supportive and inclusive culture that prioritises the well-being of our employees. As a CRM Assistant in our vibrant London office, you'll enjoy a perfect work/life balance with hybrid working options, alongside opportunities for personal development and a range of benefits including private medical insurance and enhanced parental leave. Join us to collaborate with diverse teams, contribute to engaging customer campaigns, and grow your career in a dynamic environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more connections you make, the better your chances of landing that CRM Assistant role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your understanding of CRM campaigns and merchandising. This will give you an edge and show us your proactive side.
✨Tip Number 3
Prepare for interviews by researching our company culture and values. We love candidates who align with our mission, so be ready to share how you can contribute to our supportive and inclusive environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our team and making an impact.
We think you need these skills to ace CRM Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the CRM Assistant role. Highlight any relevant coursework, projects, or experiences that showcase your organisational skills and attention to detail.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about the role and how you can contribute to our team. Be sure to mention your motivation to learn and your interest in customer behaviour and merchandising.
Showcase Your Communication Skills:Since this role involves collaboration with various teams, demonstrate your strong communication skills in your application. Share examples of how you've effectively worked with others in past experiences.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Ziff Davis, Inc.
✨Know Your CRM Basics
Before the interview, brush up on your understanding of CRM systems and how they function. Familiarise yourself with common terms and concepts related to customer campaigns, as this will show your enthusiasm for the role and help you engage in meaningful conversations.
✨Showcase Your Organisational Skills
Since the role requires strong attention to detail and organisation, prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to thrive in a fast-paced environment and handle various responsibilities effectively.
✨Be Ready to Collaborate
The job involves working closely with different teams, so be prepared to discuss how you've collaborated with others in previous roles. Share specific instances where your communication skills helped achieve a common goal, highlighting your proactive approach and willingness to learn from others.
✨Bring Ideas to the Table
Think about potential improvements for customer engagement and campaign performance before the interview. Presenting fresh ideas during your conversation can impress the interviewers and show that you're not just looking to fill a role but are genuinely interested in contributing to their success.
