At a Glance
- Tasks: Support customer campaigns and merchandise products to engage our audience.
- Company: Join a supportive and inclusive team at Ziff Davis in London.
- Benefits: Enjoy hybrid working, personal development time, and free lunches.
- Other info: Flexible work-life balance with opportunities for volunteering and social events.
- Why this job: Gain hands-on experience in CRM and merchandising while making a real impact.
- Qualifications: Be organised, proactive, and eager to learn; no prior experience needed.
The predicted salary is between 30000 - 40000 £ per year.
As a CRM Assistant, you will support the delivery of customer campaigns while also helping merchandise relevant products, offers, and voucher codes to our audience. The role combines CRM campaign execution with commercial merchandising responsibilities, ensuring customers receive engaging content, strong product selections, and compelling deals that drive performance. You will work closely with CRM, Partnerships, Commercial, and Design teams, learning hands-on experience across campaign building, creative briefing, stakeholder management, and promotional merchandising. This hybrid role is based in our London office in Whitechapel one day per week.
Responsibilities
- Operate across a 50:50 split between CRM campaign execution and product deal merchandising responsibilities.
- Support the building, QA, proofing, and scheduling of CRM campaigns.
- Manage creative briefing processes and feedback loops with Design teams and stakeholders.
- Assist with merchandising commercially relevant products, offers, and voucher codes within campaigns.
- Identify strong product and promotional opportunities to improve customer engagement and conversion.
- Support campaign setup and operational processes across CRM activity.
- Work collaboratively with Partnerships and Commercial teams to align campaigns with business priorities.
- Contribute ideas for improving campaign performance, customer engagement, and merchandising execution.
- Ensure campaigns are delivered accurately and on time with strong attention to detail.
Qualifications
- Highly organised with strong attention to detail.
- Motivated, proactive, and eager to learn quickly.
- Strong communication and collaboration skills.
- Commercially minded with an interest in customer behaviour, products, and promotions.
- Comfortable working in a fast-paced environment with multiple priorities.
- Previous merchandising experience is not required; a strong aptitude to learn quickly is essential.
- Positive attitude with a willingness to take ownership and make an impression.
Benefits
- The flexibility to get that perfect work/life balance with hybrid working.
- A supportive, inclusive culture; we care about each other, our customers and our planet.
- Two uninterrupted hours a week dedicated to your personal development.
- Pension, with employer contributions up to 10%.
- Subsidised gym membership.
- Private medical insurance.
- Employee Assistance Programme.
- Free lunch from JustEat for Business when you're in the office.
- Regular social events.
- 16 hours volunteering time per year along with donation matching.
- Enhanced parental leave, with specific support in place for returning to work parents.
Ziff Davis is an Equal Opportunity Employer.
CRM Assistant in City of Westminster employer: Ziff Davis, Inc.
Ziff Davis is an exceptional employer that prioritises a supportive and inclusive culture, ensuring employees feel valued and engaged. With a hybrid working model based in the vibrant Whitechapel area of London, employees enjoy a perfect work/life balance alongside generous benefits such as personal development time, enhanced parental leave, and regular social events. The company fosters growth through collaboration across teams, providing hands-on experience in CRM and merchandising while encouraging innovative ideas to enhance customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Assistant in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their CRM strategies and think about how your skills can contribute. We want you to show them you're not just a fit, but the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable talking about your experiences and how they relate to the CRM Assistant role. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace CRM Assistant in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the CRM Assistant role. Highlight any relevant projects or coursework that showcase your organisational skills and attention to detail.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about the role and how you can contribute to our team. Be sure to mention your motivation to learn and your interest in customer behaviour and merchandising.
Showcase Your Communication Skills:Since this role involves collaboration with various teams, demonstrate your strong communication skills in your application. Share examples of how you've effectively worked with others in past experiences.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Ziff Davis, Inc.
✨Know Your CRM Basics
Before the interview, brush up on your understanding of CRM systems and how they function. Familiarise yourself with common terms and concepts related to customer campaigns, as this will show your enthusiasm and readiness to dive into the role.
✨Showcase Your Organisational Skills
Since the job requires strong attention to detail and organisation, prepare examples from your past experiences where you successfully managed multiple tasks or projects. This will demonstrate your ability to handle the fast-paced environment mentioned in the job description.
✨Be Ready to Collaborate
The role involves working closely with various teams, so be prepared to discuss how you've effectively collaborated in the past. Think of specific instances where your communication skills helped achieve a common goal, as this will highlight your team spirit.
✨Bring Ideas to the Table
Research the company’s previous campaigns and think of ways they could improve customer engagement. Presenting fresh ideas during your interview will not only show your proactive attitude but also your genuine interest in contributing to their success.
