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- Tasks: Provide expert technical support and troubleshoot engineering issues in the rail sector.
- Company: Join ZF, a leader in mobility solutions with a focus on innovation.
- Benefits: Enjoy 27 days holiday, health cash plan, and a strong pension scheme.
- Why this job: Shape the future of mobility while gaining diverse experience in a small, dynamic team.
- Qualifications: Engineering qualification and strong problem-solving skills required.
- Other info: Opportunities for travel and professional growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!
About the Team
The Technical Support Engineer is part of the Global Center of Competence Rail, a highly specialized team consisting of seven colleagues in total—two working in Sales and five in Technical Engineering Support. Due to the small team structure, you will naturally be involved in a wide range of topics and gain cross‑functional exposure. You provide expert engineering support to customers, partners, and internal teams across the rail sector. In this role, you ensure that products are correctly specified, installed, commissioned, and supported throughout their lifecycle. You will act as a trusted technical advisor, resolving engineering issues, supporting field activities, and contributing to continuous improvement.
What you can look forward to:
- Provide technical support to rail customers, including troubleshooting, product guidance, and engineering recommendations.
- Act as a technical point of contact for enquiries relating to product performance, application, compatibility, and standards compliance.
- Support customers with installation, commissioning, testing, and product integration activities.
- Diagnose and resolve technical issues through field visits, remote support, and collaboration with internal engineering teams.
- Prepare and deliver technical documentation, including reports, manuals, instructions, FAQs, and training materials.
- Work closely with engineering, quality, product management, and sales teams to ensure customer requirements are understood and technically feasible.
- Support product trials, validations, and technical evaluations in line with rail industry requirements and standards.
- Collect and analyze field data, failures, and customer feedback to drive product improvements and reliability initiatives.
- Deliver technical training to customers, partners, and internal staff.
- Attend industry meetings, events, and technical forums to represent the company and stay updated on market developments.
Your profile:
- Engineering qualification (Mechanical, Electrical, Electronics, or related discipline).
- Strong diagnostic and problem solving skills with a hands on, solutions focused approach.
- Ability to interpret engineering drawings, technical specifications, and standards.
- Excellent communication skills with the ability to explain complex technical issues clearly.
- Project management skills, including planning, coordinating technical activities, managing timescales, and supporting customer projects through to completion.
- Comfortable with UK-wide travel and occasional time on customer sites or workshops.
- Self-motivated, organized, and able to work independently or as part of a team.
Why you should choose ZF in Nottingham:
- Pension (up to 6% contribution from company with 3% contribution from employee).
- 27 days holiday.
- 2x Life Assurance cover.
- Health Cashplan.
Be part of our ZF team and apply now!
What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company? At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.
Technical Support Engineer CoC in Nottingham employer: ZF Friedrichshafen AG
Contact Detail:
ZF Friedrichshafen AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer CoC in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current employees at ZF on LinkedIn or attend industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. We should be ready to discuss engineering principles and problem-solving scenarios relevant to the rail sector. Practice makes perfect!
✨Tip Number 3
Showcase your hands-on experience! Whether it’s through projects, internships, or personal initiatives, we need to highlight our practical skills in troubleshooting and product support during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Technical Support Engineer CoC in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight relevant experience and skills that match the job description, especially your engineering qualifications and problem-solving abilities.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've provided technical support in the past and how you can contribute to our team at ZF.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure to demonstrate your ability to explain complex technical issues clearly in your application. Use straightforward language and avoid jargon where possible.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at ZF Friedrichshafen AG
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to the rail sector. Understand the products ZF offers and be ready to discuss how they work, their applications, and any common issues that might arise. This will show that you're not just interested in the role but are genuinely passionate about the technology.
✨Prepare for Problem-Solving Scenarios
Since the role involves troubleshooting and resolving engineering issues, be prepared to tackle some hypothetical scenarios during the interview. Think through your problem-solving process and be ready to explain how you would approach diagnosing and fixing a technical issue. This will demonstrate your analytical skills and hands-on approach.
✨Showcase Your Communication Skills
As a Technical Support Engineer, you'll need to explain complex technical concepts clearly. Practice articulating your thoughts on technical topics in a simple way. You might even want to prepare a brief explanation of a technical project you've worked on, highlighting how you communicated with different stakeholders.
✨Research ZF's Culture and Values
Understanding ZF's commitment to diversity, equity, and inclusion can give you an edge. Be ready to discuss how you align with these values and how you can contribute to a positive team culture. Showing that you resonate with the company's mission will make you a more attractive candidate.