At a Glance
- Tasks: Lead the office and customer service team, ensuring smooth operations and excellent customer support.
- Company: Join Zeus Labels, a dynamic company focused on customer satisfaction and team development.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Fast-paced role with potential for career advancement in a thriving business.
- Why this job: Make a real difference by enhancing customer experiences and driving team success.
- Qualifications: Strong leadership, communication skills, and experience in customer service or office management.
The predicted salary is between 28350 - 34650 £ per year.
SUMMARY OF ROLE
Responsible for the day-to-day management of the Zeus Labels office and customer service function, ensuring efficient order entry, accurate administration and a high level of customer service.
The role will lead and develop the office/customer service team, manage workloads and processes, and act as an important link between customers, sales, production and management.
The ideal candidate will be commercially aware, understanding customer requirements, pricing, margins, lead times and opportunities to improve the overall customer experience and profitability of the business.
- PRINCIPAL RESPONSIBILITIES
- Manage and develop the office/customer service team.
- Oversee accurate and timely order entry and processing.
- Manage customer enquiries, queries and complaints.
- Build strong relationships with key customers.
- Liaise closely with Production, Sales, Artwork and Warehouse to ensure orders run smoothly.
- Monitor order progress, lead times and customer requirements.
- Identify opportunities to improve processes, efficiency and customer retention.
- Have a strong understanding of commercial priorities, pricing and margin.
- Produce and monitor relevant office/customer service KPIs.
- Take ownership of the day-to-day running of the office function.
- Support the General Manager and wider management team with commercial and operational matters.
It is the company’s intention that this job description is seen as a guide to the major areas and duties for which the jobholder is accountable.
However, the business will change, and the jobholder’s obligations are bound to vary and develop, so the job description should be seen as a guide and not as a permanent, definite and exhaustive statement.
SCOPE OF POSITION
The post holder will be expected to work any hours required in the execution of his/her duties. The role does have line management responsibility.
LOCATION
This position is located at Zeus Labels, 57-59 Milennium Way, Lurgan, Armagh, BT66 8DH..
PERSON SPECIFICATION
- Key Skills, Qualifications, Knowledge & Experience
- Strong office management and organisational skills, with the ability to effectively manage day-to-day administration, prioritise workloads and ensure smooth office operations.
- Excellent customer service and communication skills, with experience building positive relationships with customers, colleagues, suppliers and other stakeholders.
- Proven leadership and people-management experience, with the ability to support, motivate and develop a team while maintaining high standards of performance and service.
- Strong IT and administrative skills, including proficiency in Microsoft Office and relevant business/CRM systems, with a high level of accuracy and attention to detail.
- Excellent problem-solving and decision-making abilities, with the confidence to manage customer queries, resolve issues and handle challenging situations professionally.
- Relevant qualifications and/or experience in office administration, customer service or business management, with a good understanding of business processes, confidentiality, compliance and health & safety requirements.
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Office & Customer Service Manager employer: Zeus Packaging
At Zeus Labels, we pride ourselves on fostering a dynamic and supportive work environment where our employees can thrive. As an Office & Customer Service Manager, you will have the opportunity to lead a dedicated team, enhance customer experiences, and contribute to the overall success of the business in a vibrant location in Lurgan. We offer competitive benefits, ongoing professional development, and a culture that values collaboration and innovation, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Office & Customer Service Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zeus Packaging. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zeus Packaging before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Office & Customer Service Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zeus Packaging:Your cover letter is your chance to shine! Tell us why you want to work at Zeus Packaging specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zeus Packaging!
How to prepare for a job interview at Zeus Packaging
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
