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- Tasks: Assist customers with inquiries and resolve issues to enhance their shopping experience.
- Company: Join the vibrant team at Zeus Mallusk, a leading shopping destination.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
- Why this job: Be the friendly face that makes customers feel valued and appreciated.
- Qualifications: High school diploma required; retail experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Service Executive at Zeus Mallusk will be the first point of contact for all customer inquiries, providing exceptional service to enhance the shopping experience. This role involves resolving customer issues, answering queries, and ensuring that all interactions are handled with professionalism and care. You will play a key part in fostering positive relationships between Zeus Mallusk and its customers.
PRINCIPAL RESPONSIBILITIES
- Customer Assistance: Greet and assist customers with their inquiries in a friendly, efficient manner, both in person and over the phone.
- Problem Resolution: Effectively address customer complaints, ensuring swift resolution and follow-up to ensure satisfaction.
- Product Knowledge: Provide detailed and accurate information regarding mall services, promotions, and store offerings.
- Return & Exchange Management: Process returns, exchanges, and refunds as per company policy.
- Customer Feedback: Collect customer feedback and report insights to management to improve overall customer service and experience.
- Collaboration: Work closely with other team members, mall security, and management to maintain a high standard of customer service.
- Administrative Support: Assist with general administrative duties, including maintaining records, handling customer inquiries, and supporting mall events when needed.
SCOPE OF POSITION
The post holder will be expected to work any hours required in the execution of his/her duties. The role does not have line management responsibility.
LOCATION
This position is located in Zeus Packaging Mallusk, Newtownabbey, BT36 4FS.
PERSON SPECIFICATION
QUALIFICATIONS
- Education: A high school diploma or equivalent. A college degree in business, hospitality, or related fields is an advantage.
- Experience: At least 12 years of experience in customer service or retail, preferably in a busy environment such as a mall or shopping centre.
SKILLS
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and conflict resolution skills.
- Proficiency in using basic office software (e.g. MS Office) and retail POS systems.
OTHER REQUIREMENTS
- Ability to work flexible hours, including weekends and holidays.
- Ability to handle physically demanding tasks (e.g. standing for long periods, assisting with customer requests).
PERSONAL ATTRIBUTES
- Friendly and approachable: Ability to make customers feel welcome and valued at all times.
- Detail-oriented: Ensures all customer inquiries and requests are accurately addressed and followed through.
- Patient and calm under pressure: Ability to handle difficult situations with composure and professionalism.
- Team-oriented: Works well with others in a collaborative, fast-paced environment.
- Proactive: Takes initiative to address customer needs and anticipates potential issues before they arise.
- Positive attitude: Demonstrates a can-do attitude, contributing to a positive customer experience and workplace culture.
Customer Service Executive in Newtownabbey employer: Zeus Packaging
Contact Detail:
Zeus Packaging Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Newtownabbey
✨Tip Number 1
Get to know the company inside out! Research Zeus Mallusk, their values, and what makes them tick. This way, when you walk in for an interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Executive. This will help you feel more confident and prepared to tackle any questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Zeus Mallusk family.
We think you need these skills to ace Customer Service Executive in Newtownabbey
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in customer service. Use specific examples that demonstrate how you've resolved issues or enhanced customer experiences in the past. We want to see how you can bring that friendly and approachable attitude to our team!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Service Executive role at Zeus Mallusk. Mention the skills and experiences that align with the job description, like your problem-solving abilities and teamwork spirit. It shows us you’re genuinely interested!
Be Professional Yet Personable: While we love a good chat, remember that your written application should still maintain a level of professionalism. Keep it friendly but concise, and ensure there are no typos or grammatical errors. A polished application reflects your attention to detail, which is key in customer service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position and our company culture right there!
How to prepare for a job interview at Zeus Packaging
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Zeus Mallusk’s services and promotions. Familiarise yourself with common customer queries and how to address them. This will show that you’re proactive and genuinely interested in the role.
✨Practice Makes Perfect
Rehearse your responses to typical customer service scenarios. Think about how you would handle difficult customers or resolve complaints. Practising these situations can help you stay calm and collected during the actual interview.
✨Show Off Your People Skills
During the interview, highlight your communication and interpersonal skills. Share examples of how you’ve successfully assisted customers in the past. This will demonstrate your ability to create a welcoming atmosphere and build positive relationships.
✨Be Ready for Flexibility
Since the role requires working flexible hours, be prepared to discuss your availability. Show that you’re willing to adapt to the needs of the business, including weekends and holidays. This flexibility is key in a busy customer service environment.