At a Glance
- Tasks: Support sales by delivering exceptional customer service and resolving queries via phone and email.
- Company: Join a dynamic team at our UK Head Office in Biggleswade.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Flexible hours and opportunities for personal and professional development.
- Why this job: Make a real difference by enhancing customer satisfaction and driving sales growth.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
The Customer Service Executive plays a key role in supporting a high-performing sales environment, working collaboratively with Operations, External Sales, Finance, and Procurement. The postholder will deliver an exceptional customer experience, demonstrating a strong ability to understand customer needs and provide timely, effective solutions. This role provides comprehensive sales and customer service support to customers via telephone and email. The successful candidate will be allocated specific sales areas within the business, supporting multiple External Sales Consultants and fostering strong, long-term customer relationships through a consistent, customer-centric approach.
While primarily responsible for ensuring a seamless customer journey from quotation through to order, delivery, and invoicing, the role also includes proactively identifying opportunities to upsell and range sell, communicating promotional activity, and supporting effective price maintenance for key customers.
PRINCIPAL RESPONSIBILITIES- Prioritise and process customer orders and enquiries received via telephone and email.
- Deliver a smooth end-to-end customer journey from Quote → Order → Delivery → Invoice.
- Investigate and resolve customer queries and complaints promptly and professionally, including late deliveries, incorrect orders, or faulty products.
- Maintain accurate and detailed customer records, including pricing updates, special instructions, and account notes.
- Liaise closely with Supply Chain, Finance, and Operations teams to coordinate collections, manage delivery requirements, and fulfil ad hoc customer requests.
- Work collaboratively with allocated Sales Consultants to drive positive sales performance within your designated sales area.
- Proactively identify opportunities to increase sales through upselling, cross-selling, and promotion of new products and services.
- Monitor product availability and communicate restock requirements or order issues to the Supply Chain team.
- Assist the Finance department with credit hold queries, account reconciliations, and other accounting-related customer enquiries.
- Communicate proactively with customers regarding order progress, delays, or delivery amendments.
- Accurately log all customer interactions and maintain up-to-date account information, ensuring data can be retrieved for reporting and management analysis.
- Address customer enquiries regarding new products, services, pricing, and promotions.
- Contribute to overall business performance by increasing customer satisfaction and supporting revenue growth.
The role does not have line management responsibility and will report to the Head of Sales. The postholder may be required to work additional hours, where necessary, to fulfil the responsibilities of the role and support business requirements.
LOCATIONThis position is located at our site in the UK Head Office in Biggleswade.
PERSON SPECIFICATIONKey Skills- Proven customer service experience
- Excellent verbal and written communication skills
- Keen attention to detail and adherence to procedures and deadlines
- Computer skills including Excel / Word / Outlook - Intermediate level is a minimum
- Knowledge of SAP an advantage
- Demonstrable excellent customer service attributes
- Flexible in approach, capable of prioritising numerous work streams
- Excellent planning, organisation and administration skills
- Natural relationship builder with integrity, reliability and maturity
- Critical thinking and problem-solving skills
- Quick learner
Minimum level 2 (GCSE qualification level) Maths and English education.
Customer Services Executive in Biggleswade employer: Zeus Packaging
Zeus Packaging is an exceptional employer that fosters a dynamic work culture, encouraging collaboration and innovation within its finance team. With a strong focus on employee growth, we offer ample opportunities for professional development and career advancement in the thriving manufacturing sector. Located in the UK, our commitment to process improvement and strategic decision-making ensures that you will play a vital role in shaping the financial landscape of our business while enjoying a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Biggleswade
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zeus Packaging. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zeus Packaging before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Executive in Biggleswade
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zeus Packaging:Your cover letter is your chance to shine! Tell us why you want to work at Zeus Packaging specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zeus Packaging!
How to prepare for a job interview at Zeus Packaging
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
