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- Tasks: Deliver exceptional customer service and support sales through effective communication.
- Company: Join a dynamic team at our UK Head Office in Biggleswade.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Be the voice of our brand and make a real difference for customers.
- Qualifications: GCSE level Maths and English; strong communication and problem-solving skills.
- Other info: Flexible hours and opportunities for personal growth in a collaborative setting.
The predicted salary is between 28800 - 43200 £ per year.
The Customer Service Executive plays a key role in supporting a high-performing sales environment, working collaboratively with Operations, External Sales, Finance, and Procurement. The postholder will deliver an exceptional customer experience, demonstrating a strong ability to understand customer needs and provide timely, effective solutions. This role provides comprehensive sales and customer service support to customers via telephone and email. The successful candidate will be allocated specific sales areas within the business, supporting multiple External Sales Consultants and fostering strong, long-term customer relationships through a consistent, customer‑centric approach.
While primarily responsible for ensuring a seamless customer journey from quotation through to order, delivery, and invoicing, the role also includes proactively identifying opportunities to upsell and range sell, communicating promotional activity, and supporting effective price maintenance for key customers.
PRINCIPAL RESPONSIBILITIES- Prioritise and process customer orders and enquiries received via telephone and email.
- Deliver a smooth end‑to‑end customer journey from Quote → Order → Delivery → Invoice.
- Investigate and resolve customer queries and complaints promptly and professionally, including late deliveries, incorrect orders, or faulty products.
- Maintain accurate and detailed customer records, including pricing updates, special instructions, and account notes.
- Liaise closely with Supply Chain, Finance, and Operations teams to coordinate collections, manage delivery requirements, and fulfil ad hoc customer requests.
- Work collaboratively with allocated Sales Consultants to drive positive sales performance within your designated sales area.
- Proactively identify opportunities to increase sales through upselling, cross‑selling, and promotion of new products and services.
- Monitor product availability and communicate restock requirements or order issues to the Supply Chain team.
- Assist the Finance department with credit hold queries, account reconciliations, and other accounting‑related customer enquiries.
- Communicate proactively with customers regarding order progress, delays, or delivery amendments.
- Accurately log all customer interactions and maintain up‑to‑date account information, ensuring data can be retrieved for reporting and management analysis.
- Address customer enquiries regarding new products, services, pricing, and promotions.
- Contribute to overall business performance by increasing customer satisfaction and supporting revenue growth.
The role does not have line management responsibility and will report to the Head of Customer Experience. The postholder may be required to work additional hours, where necessary, to fulfil the responsibilities of the role and support business requirements.
LOCATIONThis position is located at our site in the UK Head Office in Biggleswade.
PERSON SPECIFICATIONKey Skills- Excellent verbal and written communication skills
- Keen attention to detail and adherence to procedures and deadlines
- Computer skills including Excel / Word / Outlook – Intermediate level is a minimum
- Knowledge of SAP is an advantage
- Demonstrable excellent customer service attributes
- Flexible in approach, capable of prioritising numerous work streams
- Excellent planning, organisation and administration skills
- Natural relationship builder with integrity, reliability and maturity
- Critical thinking and problem‑solving skills
- Quick learner
Minimum level 2 (GCSE qualification level) Maths and English education.
Customer Service Executive in Biggleswade employer: Zeus Packaging
Contact Detail:
Zeus Packaging Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Biggleswade
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and via email, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Be proactive during interviews! Think of examples from your past experiences where you've successfully resolved customer issues or upsold products. This will demonstrate your ability to deliver an exceptional customer experience.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Executive in Biggleswade
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Executive role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect how you would communicate with our customers.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've resolved customer queries or complaints in the past. This will show us that you have the critical thinking skills we’re looking for in a Customer Service Executive.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Zeus Packaging
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Executive role. Familiarise yourself with the key responsibilities and how they contribute to the overall customer experience. This will help you articulate how your skills align with their needs.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is crucial for this position, prepare examples of how you've effectively communicated with customers in the past. Think about times when you resolved issues or provided exceptional service, and be ready to share those stories.
✨Demonstrate Problem-Solving Abilities
The role requires critical thinking and problem-solving skills. Prepare to discuss specific challenges you've faced in previous roles and how you approached them. Highlight your ability to think on your feet and provide timely solutions to customer queries.
✨Emphasise Team Collaboration
This position involves working closely with various teams like Operations and Finance. Be ready to talk about your experience collaborating with others to achieve common goals. Show that you can foster strong relationships and work effectively within a team environment.