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- Tasks: Manage customer success for mid-market and enterprise retail clients using AI-driven marketing tech.
- Company: Fast-growing AI SaaS start-up transforming ecommerce content management.
- Benefits: Competitive salary, bonus potential, hybrid working, and career progression opportunities.
- Why this job: Be at the forefront of AI innovation in ecommerce and make a real impact.
- Qualifications: 4+ years in B2B SaaS Customer Success with strong account management skills.
- Other info: Join a dynamic team with a high-performance culture and rapid growth.
The predicted salary is between 60000 - 84000 £ per year.
About the company
AI-driven SaaS marketing technology start-up, reinventing how ecommerce teams create and manage product content at enterprise scale. The platform uses advanced AI agents to optimise product titles, descriptions and metadata across large catalogues. Trusted by leading retailers including M&S, Argos and OnCloud to improve discoverability and performance across traditional search and emerging AI-led search environments. Series A, venture-backed and scaling fast, with a product-led approach and a lean, high-performance culture.
About the role
- Own a portfolio of ~20–30 mid-market and enterprise retail/ecommerce customers.
- End-to-end responsibility for onboarding, adoption, value delivery, renewals and expansion.
- Manage a book of business of ~£k–£1m, with clear opportunity to grow this significantly.
- Maintain urgency post-sale and re-engage accounts where momentum has dropped.
- Act consultatively, helping customers embed AI into content, SEO and merchandising workflows.
Your previous experience
- 4+ years’ experience in B2B SaaS Customer Success or Account Management, managing mid-market and enterprise retailers or brands.
- Proven ownership of adoption, renewals and expansion across complex, multi-stakeholder accounts.
- Commercial and value-led, comfortable building ROI narratives and expansion cases.
- Proactive, resilient and energised by fast-moving, evolving products.
Package
£70,–£75, base DOE + to 20% bonus. Hybrid working: 2–3 days per week in Central London office. High-impact role with genuine ownership and progression as the business scales.
Customer Success Manager - AI in London employer: Zetter
Contact Detail:
Zetter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - AI in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in customer success or AI. Use platforms like LinkedIn to connect and engage with them. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand how they use AI in their platform and think about how you can contribute to their mission. Tailor your answers to show that you’re not just a fit for the role, but also passionate about what they do.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've driven customer adoption and renewals in previous roles. Use metrics to back up your claims – numbers speak volumes in the SaaS world!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter!
We think you need these skills to ace Customer Success Manager - AI in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager – AI. Highlight your experience in B2B SaaS and any specific achievements with mid-market or enterprise retailers. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about AI in ecommerce and how your skills align with our mission. Keep it engaging and personal, so we can get a feel for who you are.
Showcase Your Results: When detailing your past experiences, focus on the results you've achieved. Whether it's improving customer adoption rates or driving renewals, we love numbers! Show us how you've made an impact in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Zetter
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI and how it applies to ecommerce. Be ready to discuss how AI can optimise product content and improve discoverability. This will show that you understand the core of what the company does.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed customer accounts, particularly in B2B SaaS. Highlight your experience with onboarding, renewals, and expansion, as these are key responsibilities for the role.
✨Demonstrate Your Consultative Approach
Think about how you can act consultatively in this role. Be ready to discuss strategies you've used to help clients embed new technologies into their workflows. This will illustrate your proactive mindset and ability to drive value.
✨Prepare Questions That Matter
Have a list of insightful questions ready to ask during the interview. Focus on the company's growth plans, their approach to customer success, and how they measure ROI. This shows your genuine interest in the role and the company.