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- Tasks: Manage and grow retail accounts while driving renewals and upselling opportunities.
- Company: Fast-growing tech company revolutionising safety with next-gen video solutions.
- Benefits: Competitive salary, uncapped commission, private medical insurance, and 25 days holiday.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: 2+ years in account management with experience in SaaS or technology.
- Other info: Hybrid work model with clear career progression and training investment.
The predicted salary is between 36000 - 60000 £ per year.
Be part of a fast-growing technology company transforming safety and efficiency with next-generation video solutions.
About the company:
- A market-leading provider of video technology and cloud platforms with customers across more than 40 countries.
- Trusted by public sector, enterprise, and commercial organisations to deliver greater transparency and safety.
- Committed to innovation that helps protect people and create safer environments.
- Headquartered in the UK with a rapidly expanding international presence.
About the role:
- Manage and grow a portfolio of existing enterprise retail accounts, acting as the primary commercial contact.
- Drive renewals and retention by ensuring customers see continued value in the solutions delivered.
- Identify upsell and cross-sell opportunities, building strong senior-level relationships with key stakeholders.
- Partner with technical and customer success teams to ensure seamless rollouts, integrations, and long-term adoption.
- Provide account insights and market intelligence to influence internal strategy and product development.
- Report on account performance, pipeline, and renewal forecasts to ensure accuracy and growth.
About you:
- 2+ years’ experience in account management or customer success.
- Must have experience in technology, SaaS, or security solutions having managed large enterprise retail accounts.
- Strong track record of retaining, renewing, and expanding accounts with multiple stakeholders.
- Commercially astute with experience in contract negotiation and managing complex renewals.
- Proficient in CRM systems (e.g. Salesforce) and comfortable with structured account planning.
- A proactive, positive communicator with high emotional intelligence and a collaborative mindset.
Package:
- £50,000 - £70,000 + uncapped commission (OTE).
- HYBRID - 2 days per week in South West London.
- Private Medical Insurance for peace of mind.
- Birthday off to celebrate your way.
- 25 days’ holiday plus the option to purchase an additional 5 days.
- Early finish on Fridays (2pm).
- Clear career progression and investment in training as part of a scaling sales team.
Account Manager - Retail SaaS in Kingston upon Thames employer: Zetter
Contact Detail:
Zetter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Retail SaaS in Kingston upon Thames
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Account Manager role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Know their products, their market position, and their competitors. This will not only impress your interviewers but also help you tailor your answers to show how you can add value to their team.
✨Tip Number 3
Showcase your success stories! Be ready to discuss specific examples of how you've retained and expanded accounts in the past. Use metrics to back up your claims – numbers speak volumes in the SaaS world!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Account Manager position!
We think you need these skills to ace Account Manager - Retail SaaS in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Manager - Retail SaaS. Highlight your experience in account management, especially with enterprise retail accounts, and showcase any relevant achievements that demonstrate your ability to drive renewals and retention.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about technology and how your background aligns with our mission. Mention specific experiences that show your commercial acumen and ability to build strong relationships with stakeholders.
Showcase Your Tech Savvy: Since we're all about tech at StudySmarter, make sure to highlight your familiarity with SaaS solutions and CRM systems like Salesforce. We want to see how you've used these tools to manage accounts effectively and drive growth.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Zetter
✨Know Your Stuff
Make sure you understand the company's video technology and SaaS solutions inside out. Familiarise yourself with their products, recent innovations, and how they impact safety and efficiency in retail. This will help you answer questions confidently and show your genuine interest.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your success in account management, especially with large enterprise retail accounts. Be ready to discuss how you've driven renewals, identified upsell opportunities, and built strong relationships with stakeholders.
✨Be a Proactive Communicator
Demonstrate your communication skills by asking insightful questions during the interview. This shows you're not just passive but actively engaged. Think about what you want to know regarding the team dynamics, company culture, and how they measure success in the role.
✨Understand the Market
Research the current trends in the retail SaaS industry and be prepared to discuss how these might influence the company's strategy. Showing that you have market intelligence will position you as a valuable asset who can contribute to internal strategy and product development.
