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- Tasks: Manage key customer relationships and ensure they maximise value from our platform.
- Company: Fast-growing InsurTech SaaS firm based in London, focused on data-driven solutions.
- Benefits: Competitive salary up to £65k, 20% bonus, hybrid work, and generous leave.
- Why this job: Be a trusted advisor and make a real impact on customer success and satisfaction.
- Qualifications: 2+ years in Customer Success within SaaS, strong relationship management skills.
- Other info: Join a dynamic team with opportunities for growth and innovation.
The predicted salary is between 43200 - 78000 £ per year.
About the company
Fast-growing SaaS technology firm delivering risk, intelligence, and analytics solutions to clients across the insurance and financial services sectors. Headquartered in London with a mission to help businesses make smarter, data-driven decisions through real-time insight and automation. Known for combining deep sector expertise with innovative software to drive compliance, efficiency, and growth for global clients. Currently scaling its Customer Success function to enhance customer outcomes and long-term value.
About the role
- Manage and nurture a portfolio of key customer relationships, ensuring they achieve maximum value from the platform.
- Act as a trusted advisor, helping clients realise measurable outcomes and embed the product into their core workflows.
- Drive renewals, retention, and upsell opportunities through proactive engagement and insight-led conversations.
- Collaborate cross-functionally with product, sales, and delivery teams to ensure timely and successful implementation of solutions.
- Provide tailored training and support, ensuring adoption, satisfaction, and advocacy across the customer base.
- Track and report on customer health, satisfaction, and revenue metrics, ensuring transparency and accountability.
- Play a pivotal role in refining customer success processes as the business scales.
Your previous experience
- 2+ years' experience in a Customer Success role within a fast-paced SaaS environment.
- Proven ability to manage complex client relationships in the insurance space and deliver strong retention and growth outcomes.
- Commercially minded, with experience identifying upsell opportunities and driving Net Revenue Retention (NRR).
- Strong problem-solving skills with the ability to understand customer challenges and translate them into actionable solutions.
- Experienced with Customer Success platforms (e.g. ChurnZero, Gainsight) and CRMs (e.g. Salesforce, HubSpot).
- Logical, organised, and passionate about helping customers succeed through technology.
Package
Up to £65,000 base DOE + 20% bonus. HYBRID - 2 days p/w in Central London. 25 days' annual leave plus.
Customer Success Manager in England employer: Zetter
Contact Detail:
Zetter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in Customer Success roles. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their products, values, and recent news. This will help us tailor our conversations and show that we’re genuinely interested in helping their customers succeed.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine our answers and get comfortable discussing our experience in managing client relationships and driving retention. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re proactive and really keen on joining the team to make a difference in customer success.
We think you need these skills to ace Customer Success Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in managing client relationships and any relevant SaaS experience. We want to see how you can help our clients achieve maximum value!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission. Be sure to mention any specific experiences that demonstrate your problem-solving abilities.
Showcase Your Achievements: When detailing your previous roles, focus on quantifiable achievements. Did you drive retention rates or upsell opportunities? We love numbers that show your impact, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Zetter
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics like Net Revenue Retention (NRR) and customer satisfaction scores. Be ready to discuss how you've used these metrics in your previous roles to drive success and retention.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex client challenges in the past. Highlight specific situations where you turned a problem into an opportunity for upselling or improving customer satisfaction.
✨Understand the InsurTech Landscape
Research the latest trends and challenges in the insurance and financial services sectors. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the industry.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice how you would handle a difficult customer conversation or present a solution to a client, showcasing your communication and advisory skills.
