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For Companies At a Glance
- Tasks: Support customers with cutting-edge communication tech and troubleshoot complex systems.
- Company: DTC | A Codan Company, a leader in wireless communication systems.
- Benefits: Flexible working, competitive benefits, and ongoing training opportunities.
- Other info: Travel across the UK and Europe for exciting customer engagements.
- Why this job: Join a dynamic team and make a real impact in critical environments.
- Qualifications: Experience in IP networking and strong problem-solving skills required.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Location: United Kingdom, Whiteley, Hampshire, GB
About Us
DTC | A Codan Company develops high-performance wireless communication systems used in some of the most demanding environments worldwide, from defence and public safety to uncrewed systems. Our technology enables secure, reliable transmission of video, voice, and data where it matters most.
The Role
We’re looking for a Field Service Engineer (IP / Networking) to join our team in Whiteley, Hampshire. This is a customer‑facing, hands‑on role for someone who enjoys working with complex technical systems and wants to be involved across the full lifecycle from pre‑sales support and demonstrations through to delivery and ongoing customer support. You’ll split your time between working on‑site with customers and supporting activities in the office, including system setup, troubleshooting, and technical support. Travel is a key part of the role, typically up to two weeks per month across the UK, Europe, and occasionally further afield.
You’ll be responsible for:
- Providing pre‑ and post‑sales technical support to customers and internal teams
- Supporting system design and configuration across IP networking, RF, and video technologies
- Delivering product demonstrations, installations, and customer training
- Troubleshooting and resolving technical issues remotely and on‑site
- Configuring and supporting IP‑based systems (e.g., VLANs, multicast/unicast, RTSP)
- Supporting integration of wireless and communication systems into wider networks
- Producing technical documentation and contributing to continuous product improvement
- Working closely with Sales, Engineering, and Product teams to deliver tailored solutions
What We’re Looking For
- Experience working with IP networking and network‑based systems
- Understanding of networking fundamentals (e.g., VLANs, routing, multicast/unicast)
- Strong problem‑solving skills with a structured approach to troubleshooting
- Ability to communicate technical concepts clearly to a range of audiences
- Customer‑facing mindset with strong interpersonal skills
- Willingness to travel regularly (UK, Europe, and occasionally worldwide)
- Experience in a field service, technical support, or pre‑sales engineering role
- Background in defence, security, telecommunications, or similar environments
- Familiarity with RF or wireless communication systems
- Experience with video streaming/encoding technologies (e.g., H.264 / HEVC)
- Experience using network troubleshooting tools (e.g., Wireshark)
We’re open to candidates from a range of backgrounds, including those leaving the armed forces, as well as individuals with commercial experience in a similar role.
Why Join DTC
- Work with cutting‑edge communication technology used in critical environments
- Be part of a collaborative, customer‑focused engineering team
- Opportunity to work across a wide range of technologies and real‑world applications
- International exposure through travel and customer engagement
- Ongoing development and training, including support to build RF domain knowledge
- Flexible working and competitive benefits
Apply
If you enjoy solving technical challenges, working directly with customers, and want to be part of a team delivering high‑performance communication systems worldwide, we’d love to hear from you. Security Clearance (SC) eligibility required.
Field Service Engineer (IP / Networking) employer: Zetron, Inc
Contact Detail:
Zetron, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (IP / Networking)
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at DTC. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to IP networking and troubleshooting. We recommend doing mock interviews with friends or using online resources to get comfortable discussing your technical skills and experiences.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical challenges in the past. This will demonstrate your structured approach and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at DTC.
We think you need these skills to ace Field Service Engineer (IP / Networking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IP networking and technical support. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Field Service Engineer role and how your background fits with our mission at DTC. Keep it engaging and personal!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love candidates who can think on their feet and come up with creative solutions, so let us know how you’ve done this!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Zetron, Inc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IP networking, VLANs, and troubleshooting techniques. Be ready to discuss specific technologies you've worked with, like video streaming or RF systems, as this will show your expertise and confidence.
✨Show Off Your Customer Skills
Since this role is customer-facing, think of examples where you've successfully communicated technical concepts to non-technical audiences. Prepare to share stories that highlight your interpersonal skills and how you’ve handled customer challenges in the past.
✨Prepare for Hands-On Scenarios
Expect practical questions or scenarios during the interview. They might ask you to troubleshoot a common issue or explain how you would set up a system. Practising these scenarios can help you articulate your thought process clearly.
✨Demonstrate Your Willingness to Travel
Travel is a big part of this job, so be prepared to discuss your flexibility and past experiences with travel. Highlight any relevant experiences where you’ve had to adapt quickly to new environments or work under pressure while on the move.