At a Glance
- Tasks: Provide tenant-focused housing management and support services in a vibrant community.
- Company: Join a charity dedicated to creating safe and supportive homes for all.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to engage directly with tenants and improve their living experience.
- Why this job: Make a real difference in people's lives while upholding values of care and respect.
- Qualifications: Strong communication skills and a passion for community service.
The predicted salary is between 30000 - 40000 £ per year.
Provide a professional frontline, tenant focused, housing and neighbourhood management service to the charity's housing portfolio and specialist accommodation, in close cooperation with your manager, colleagues, tenants and partner agencies. All duties will be carried out in a manner that upholds Zetetick’s BEDROCK values – Belonging, Equality, Dignity, Respect, Opportunity, Care and Knowledge.
Provide excellent comprehensive services to tenants, care partners homes and neighbourhoods in line with Zetetick’s vision and values, policies and procedures.
- Manage specified tenancy requirements including pre and post sign up actions, rent collection, income recovery, void turnaround, estate inspections and tenancy/lease enquiries – ensuring prompt and effective responses.
- Investigate allegations of tenancy breaches, such as anti-social behaviour, hate crime and domestic abuse in a sensitive manner, taking robust action when required.
- Prepare and assist the presentation of cases for legal action in court, liaising with colleagues and solicitors as appropriate.
- Report repairs in a timely manner using Pyramid, the Zetetick housing management system.
- Monitor delivery and standard of repairs, ensuring it meets Zetetick’s quality expectations.
- Build and manage effective relationships with internal and external customers, colleagues, partners, agencies, contractors and consultants to support excellent service delivery.
- Assist our finance teams in setting and monitoring service charge payments received and where required, take appropriate action to ensure that monies owed are collected within a timely manner.
- Proactively manage contractors and other services to deliver high quality estate services e.g. cleaning, window cleaning contracts, furniture repairs/replacements for new and existing homes.
- Proactively manage care and support service providers in our homes, ensuring appropriate risk and other plans are in place for tenants, service levels agreements are in place and clear on responsibilities, standards and services.
- Carry out timely property inspections and homeliness visits as agreed, taking prompt action to resolve any issues, working closely with Zetetick colleagues across the business to ensure safe, comfortable and happy homes.
- Ensure health and safety and compliance checks are carried out and prompt follow on actions are taken to ensure customers remain safe in their homes.
- Maintain accurate records using Pyramid, the Zetetick housing management system.
- Ensure that all properties hold an appropriate Fire Risk Assessment, that any actions identified are addressed and monitored in line with Zetetick’s expectations, ensuring that Care Providers carry out relevant checks to ensure the safety of our tenants so this can be recorded using Pyramid, the Zetetick housing management system.
- Where applicable, to assist in ensuring that properties that are subject to the House in Multiple Occupancy (HMO) licensing standards meet these standards and that an HMO licence is granted.
- To be an active presence on a designated patch, traveling to meet tenants in their homes as required, ensuring that tenants and care partners feel supported and able to access the services offered by Zetetick during their tenancy journey.
- To actively work with colleagues across the business to identify and implement positive ways to increase tenant participation and voice in the Charity’s work.
Housing Officer in Croydon employer: Zetetick Housing
Zetetick is an exceptional employer that prioritises a supportive and inclusive work culture, embodying its BEDROCK values of Belonging, Equality, Dignity, Respect, Opportunity, Care, and Knowledge. As a Housing Officer, you will have the opportunity to make a meaningful impact in the lives of tenants while benefiting from professional development and a collaborative environment that encourages growth and innovation. Located in a vibrant community, Zetetick offers a unique chance to engage with diverse individuals and partner agencies, ensuring that your contributions lead to positive change in housing and neighbourhood management.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Croydon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Zetetick on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common questions for Housing Officers. Think about how your experiences align with Zetetick’s BEDROCK values. We want to see how you embody Belonging, Equality, and all that good stuff!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples where you've handled tenancy issues or worked with diverse groups. This will demonstrate your ability to manage relationships effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Housing Officer in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Housing Officer role. Highlight your experience in tenant management and any relevant skills that align with Zetetick’s BEDROCK values. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about housing and how your values match ours. Be sure to mention specific experiences that demonstrate your ability to provide excellent service to tenants.
Showcase Your Communication Skills:As a Housing Officer, communication is key. In your application, highlight examples where you've effectively built relationships with tenants or colleagues. We love seeing how you handle sensitive situations with care and respect!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered as soon as possible. Remember, we review applications on a rolling basis, so get yours in early!
How to prepare for a job interview at Zetetick Housing
✨Know Zetetick's Values
Before your interview, make sure you understand Zetetick’s BEDROCK values: Belonging, Equality, Dignity, Respect, Opportunity, Care, and Knowledge. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with the charity's mission.
✨Familiarise Yourself with Housing Management
Brush up on key housing management concepts, especially those related to tenancy requirements, rent collection, and property inspections. Being able to discuss these topics confidently will impress your interviewers and show that you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect scenario-based questions, particularly around handling sensitive issues like anti-social behaviour or domestic abuse. Prepare thoughtful responses that highlight your problem-solving skills and your ability to act with empathy and professionalism in challenging situations.
✨Show Your People Skills
As a Housing Officer, building relationships is crucial. Be ready to share examples of how you've successfully collaborated with colleagues, tenants, and external partners. Highlight your communication skills and your approach to ensuring excellent service delivery, as this will resonate well with the interview panel.
