Revenue Operations Manager

Zeta is investing in the UK as a priority growth market and is building the commercial organisation, operating model and capabilities required to scale. We are looking for a Revenue Operations Manager to work directly with the President, UK and UK commercial leadership team to build the operating system behind that growth. This is not a reporting role and it is not a Salesforce administration role. We are looking for a highly commercial, analytical operator who can create one trusted view of the business, establish rigorous pipeline and forecasting disciplines, make our revenue technology work harder and turn data into decisions.

You will work across Customer Growth, Enterprise Sales, Key Account Directors (Impact Partners), Marketing, Solutions Consulting and Finance, connecting our customer, pipeline, activity and revenue data into a clear view of where we are performing, where we are at risk and where the next growth opportunities exist. You will be expected to get into the detail, challenge assumptions and proactively bring insight to leadership. The objective is simple: give the UK team the data, systems, discipline and commercial intelligence required to make better decisions and grow faster.

What You Will Own

• The UK Commercial Operating System
  • Work in lock step with the President, UK to build and continuously improve the commercial operating model for the UK business.
  • Translate UK growth objectives into measurable customer, pipeline, revenue and execution metrics.
  • Establish the operating cadence across weekly pipeline and forecast reviews, customer growth reviews, account planning and quarterly business reviews.
  • Create a consistent framework for understanding performance across our two core commercial motions: protecting and expanding strategic customers, and winning selected enterprise new logos.
  • Ensure leadership can quickly answer the questions that matter: Where are we winning? Where are we behind? What has changed? What is at risk? Where should we invest? What needs action now?
• Pipeline, Forecasting and Revenue Performance
  • Own the operational discipline behind UK pipeline and forecasting.
  • Partner with the GVP, Customer Growth, GVP, Enterprise Sales and Key Account Directors (Impact Partners) to create an accurate view of expansion and new-logo opportunities.
  • Establish clear standards for opportunity creation, qualification, stage progression, close dates, next steps and forecast categories.
  • Analyse pipeline coverage, conversion, velocity, ageing, slippage and forecast accuracy.
  • Identify pipeline gaps and forecast risk early, and work with commercial leaders to determine the actions required.
  • Challenge assumptions when the underlying data does not support the forecast.
  • Build scenario models that help leadership understand what needs to happen to achieve revenue objectives.
  • Maintain one trusted view of UK pipeline and forecast.
• Salesforce and the Revenue Technology Stack
  • Act as the UK commercial owner and expert for how Salesforce and the broader revenue technology stack support our growth strategy.
  • You will need strong hands‑on knowledge of Salesforce, including account and opportunity structures, reporting, dashboards, forecasting, workflows and data quality.
  • Partner with Global Revenue Operations and system owners to translate UK business requirements into effective system configuration, reporting, automation and process improvements.
  • Drive high standards of CRM adoption and data quality while reducing unnecessary administrative burden on sellers and account teams.
• Turn Gong and Commercial Signals into Intelligence
  • Help Zeta move beyond simply recording customer and prospect interactions.
  • Use Gong and other available data sources to identify patterns across customer conversations, opportunities and competitive engagements.
  • Work with Product Marketing, Customer Growth, Enterprise Sales and leadership to turn those insights into action.
• Marketing and ABM Measurement
  • Partner with the VP, ABM & Customer Marketing, UK to connect account engagement to commercial outcomes.
  • Build visibility into engagement across strategic customers and named enterprise prospects.
• Commercial Planning and Decision Support
  • Act as a trusted analytical partner to the President, UK and UK leadership team.
  • Support annual and quarterly planning, translating revenue objectives into pipeline requirements, account priorities and measurable operating plans.
  • Provide analysis to inform account allocation, commercial capacity, resource deployment and investment decisions.

What You Will Bring

• Significant experience in Revenue Operations, Sales Operations or Commercial Operations within an enterprise B2B organisation.
• Strong hands‑on Salesforce capability, including reporting, dashboards, pipeline management, forecasting and commercial workflows.
• Experience with Gong and familiarity with account intelligence, intent, sales engagement or revenue‑intelligence platforms such as 6sense.
• Excellent analytical capability and the ability to turn complex commercial data into clear recommendations.

How You Work

• You are commercially curious. When a number moves, you want to understand why.
• You care about data quality because you understand that decisions are only as good as the information behind them.
• You are highly collaborative, low ego and comfortable working across a complex global organisation.

What Success Looks Like

• One trusted view of customers, pipeline, forecast and revenue performance.
• Clear visibility into retention, expansion, whitespace and new‑logo growth.
• A scalable Revenue Operations model that can support the continued growth of the UK business.