Senior Client Success Manager - Programmatic in London

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI.

The Senior Client Success Manager – Programmatic drives Zeta’s strategic client and agency partnerships. In this dynamic role, you will ensure your portfolio of accounts consistently achieves campaign performance goals while partnering with the Client Success Director to accelerate account growth across highly targeted digital advertising programs.

Responsibilities:

• Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers.
• Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers.
• Lead weekly client status meetings while discussing campaign reporting, optimizations & insights.
• Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs.
• Prepare and conduct high impact reporting presentations in collaboration with analytics team.
• Ensure exemplary customer satisfaction levels with every customer interaction.

Desired Skills and Experience:

• 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning.
• Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs.
• Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process.
• Strong analytic skills, including high level of comfort with Excel.
• Passion for digital media and thorough knowledge of the programmatic advertising industry.
• Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly.
• Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance.
• Intelligent, outgoing individual with interpersonal skills and work ethic.
• Comprehensive experience with MS Office, particularly Excel and PowerPoint.
• Ability to travel as needed.

Benefits & Perks:

• Excellent medical, dental, and vision coverage.

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another.