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- Tasks: Support customer satisfaction and operational efficiency in a vibrant, creative environment.
- Company: Zesty Lemons, a premium home fragrance brand passionate about sustainable design.
- Benefits: Competitive salary, flexible hybrid working, staff discounts, and career development opportunities.
- Why this job: Gain hands-on experience while contributing to a growing brand focused on joy and longevity.
- Qualifications: Organised, proactive, with strong communication skills and an interest in e-commerce.
- Other info: Join a supportive small team and enjoy a dynamic work culture.
The predicted salary is between 23809 - 33333 £ per year.
Zesty Lemons is a premium home fragrance brand based in London, known for our trend‑led, repurposable products. We are passionate about sustainable design and creating pieces that bring both joy and longevity to your space. As we grow, we are looking for a motivated and detail‑oriented Administrative & Operations Assistant to join our vibrant team.
This is an exciting opportunity to gain hands‑on experience in a fast‑paced, creative environment. You will play a crucial role in supporting customer satisfaction, operational efficiency, and business growth.
Key Responsibilities:- Responding to customer queries via email and online sales channels in a timely, brand-aligned tone
- Invoicing clients and managing payment follow-ups
- Assisting with weekly and monthly analytics reporting
- Coordinating with key suppliers to ensure timely material sourcing
- Assisting with logistics and operations including purchasing and inventory support
- Maintaining data consistency across omni-channel presence
- Organised, proactive and eager to learn
- Strong written and verbal communication skills
- Comfortable using spreadsheets and online business tools
- Interest in small business e‑commerce and business operational growth
- A passion for trend‑led lifestyle products and sustainable design
We offer a vibrant, supportive small team in a creative environment, a flexible hybrid working model (3 days in our London Paddington office), great opportunities for career development and mentorship in a growing brand, and staff discount on our full product range.
Salary: £23,809 annual salary + competitive package.
Customer Services & Operations Assistant employer: Zesty Lemons
Contact Detail:
Zesty Lemons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services & Operations Assistant
✨Tip Number 1
Get to know Zesty Lemons! Dive into their products and values. When you understand what makes them tick, you can tailor your conversations to show how you fit right in with their vibe.
✨Tip Number 2
Practice your communication skills! Since you'll be responding to customer queries, try role-playing different scenarios with friends or family. This will help you sound confident and brand-aligned when it counts.
✨Tip Number 3
Show off your organisational skills! Prepare a mini portfolio or examples of how you've managed tasks in the past. This could be anything from spreadsheets to project management – it’ll impress them!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Customer Services & Operations Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for sustainable design and trend-led products shine through. We want to see that you’re genuinely excited about joining our vibrant team at Zesty Lemons!
Be Clear and Concise: Make sure your written communication is clear and to the point. We appreciate a well-structured application that showcases your strong written skills, so keep it organised and easy to read.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight your relevant experience in customer service and operations. Show us how you can contribute to our mission!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Zesty Lemons!
How to prepare for a job interview at Zesty Lemons
✨Know Your Stuff
Before the interview, dive deep into Zesty Lemons' products and values. Familiarise yourself with their commitment to sustainable design and how they create joy through their home fragrances. This will show your genuine interest in the brand and help you connect your answers to their mission.
✨Show Off Your Organisational Skills
As a Customer Services & Operations Assistant, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how your proactive approach has led to improved efficiency or customer satisfaction.
✨Communicate Clearly
Since you'll be responding to customer queries, practice articulating your thoughts clearly and concisely. Consider role-playing common customer scenarios with a friend to refine your communication style. Remember, a brand-aligned tone is crucial, so think about how you can reflect Zesty Lemons' vibrant personality in your responses.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions! Inquire about the team dynamics, the tools they use for analytics reporting, or how they measure customer satisfaction. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
