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- Tasks: Oversee daily operations and ensure exceptional customer experiences in an adventure sports business.
- Company: Join a rapidly growing adventure sports company with a strong reputation.
- Benefits: Competitive salary, flexible working hours, and opportunities for career growth.
- Why this job: Be a key player in enhancing customer journeys and operational excellence.
- Qualifications: Experience in customer-focused roles and strong leadership skills.
- Other info: Exciting opportunity to work in a dynamic environment with ambitious growth plans.
The predicted salary is between 32000 - 40000 £ per year.
Salary: c. £40,000 (negotiable) – paid at 80% initially
Working Pattern: Fri–Sun (3 days) until September, then 4 days per week
Zest4Talent are delighted to be recruiting a Customer Operations Manager for an established and rapidly growing adventure sports business. This is an exciting opportunity to join a company with a strong reputation, ambitious growth plans, and a real focus on customer experience and operational excellence.
The role will start as a 3-day working week (Friday, Saturday and Sunday) until September, increasing to a 4-day week thereafter. Salary will be 80% of the full-time equivalent during this period, with the expectation of moving to a 5-day week within 12 months, when salary will return to the full rate.
The Role
Reporting to the Head of Operations, you will oversee the day-to-day site performance, ensuring smooth operations, excellent customer journeys, and high compliance standards.
Key Responsibilities
- Manage daily site operations and customer experience delivery
- Achieve KPI and service performance targets
- Plan staffing rotas and support recruitment needs
- Ensure full compliance with safety and regulatory standards
- Lead team performance, reviews, and accurate record keeping
- Support Customer Experience team development and apprentices
About You
You will be organised, proactive, and an inspiring leader, ideally from a fast-paced, customer-focused environment such as hospitality, leisure, or visitor attractions.
Interested?
Please contact Michelle at Zest4Talent or apply today for an initial telephone interview. Zest4Talent are a specialist recruitment agency committed to equal opportunities and inclusivity.
Customer Experience Manager in Dartford employer: Zest4Talent
Contact Detail:
Zest4Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in Dartford
✨Tip Number 1
Network like a pro! Reach out to people in the adventure sports industry or customer experience roles. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company’s values and recent projects. Show them you’re not just another candidate, but someone who genuinely cares about their mission and customer experience.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate how your skills align with their needs. Think about specific examples from your past that demonstrate your leadership and operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Experience Manager in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Experience Manager role. Highlight your experience in managing operations and delivering excellent customer journeys, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've achieved KPI targets or improved customer experiences in previous roles.
Showcase Your Leadership Skills: As an inspiring leader, it's important to demonstrate your ability to manage teams effectively. Include any relevant experiences where you've led a team or improved performance, as this will resonate with us.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also shows your enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at Zest4Talent
✨Know Your Customer Experience
Make sure you understand what exceptional customer experience means for the company. Research their current operations and think about how you can enhance their customer journeys. Be ready to share specific examples from your past experiences that demonstrate your ability to improve customer satisfaction.
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll need to inspire and lead a team. Prepare to discuss your leadership style and provide examples of how you've successfully managed teams in fast-paced environments. Highlight any training or development initiatives you've implemented to boost team performance.
✨Be Ready with KPIs
Familiarise yourself with key performance indicators relevant to customer experience and operations. Be prepared to discuss how you've achieved or exceeded these metrics in previous roles. This shows that you understand the importance of data-driven decision-making in enhancing customer satisfaction.
✨Plan Your Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company's growth plans and how they measure success in customer experience. This not only shows your interest but also helps you gauge if the company aligns with your career goals.