Technical Opportunity | Customer-Facing Quality & Technical Role
South West | Hybrid Working
An exciting opportunity has arisen with a highly respected UK food manufacturer for a technical professional looking to combine food safety, quality and customer relationship management within a varied and highly visible role.
This position sits within a central technical function and offers significant exposure to major retail customers, cross-functional projects and senior business stakeholders.
Key Responsibilities
- Managing a portfolio of customer accounts from a technical perspective
- Acting as the key technical contact for customer queries and requirements
- Supporting customer audits, visits and retailer engagement activities
- Coordinating technical projects across multiple manufacturing sites
- Providing guidance on customer standards, due diligence and compliance requirements
- Working closely with Technical, Quality, Operations and NPD teams
- Supporting customer communications during incidents and investigations
About You
- Experience within food manufacturing
- A Technical, Quality or Food Safety background
- Strong communication and stakeholder management skills
- Experience building relationships across multiple functions
- The confidence to engage with customers and represent the business externally
- Previous retailer-facing or customer-facing technical experience would be advantageous but is not essential.
What's on Offer?
- Hybrid working
- Competitive salary and bonus
- Excellent exposure to major UK retail customers
- Strong development opportunities
- Supportive management team focused on progression and training
- Varied role with a mix of customer interaction, site visits and project work
This role would suit someone looking to move away from a purely site-based quality position and into a broader technical role with greater customer engagement and long-term career development.
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Customer-Facing Quality & Technical Role in Dundee employer: Zest
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