At a Glance
- Tasks: Lead exciting projects and build strong relationships with clients in a fast-paced environment.
- Company: A growing specialist business known for quality and exceptional customer service.
- Benefits: Join a dynamic team with opportunities for professional growth and development.
- Other info: Be part of a collaborative culture that values innovation and customer satisfaction.
- Why this job: Make a real impact by delivering innovative projects and enhancing client experiences.
- Qualifications: Experience in managing customer relationships and multiple projects, with strong communication skills.
A well-established and growing specialist business with a reputation for quality, innovation and exceptional customer service. Working with a diverse portfolio of customers, they have built long-standing relationships through their collaborative approach and commitment to delivering outstanding results.
As part of their continued growth, they are looking for a Client & Technical Project Lead to act as the key link between customers and internal teams. You'll play a central role in coordinating projects, building trusted relationships and ensuring an exceptional customer experience from start to finish.
The Role: This is a highly collaborative role, combining project coordination with relationship management within a fast-paced, technically focused environment. You'll manage multiple concurrent projects, acting as the primary point of contact for customers while working closely with internal specialists to understand priorities, maintain momentum and communicate progress clearly. Success in this role comes from building strong relationships, anticipating challenges and ensuring clients remain engaged throughout the project lifecycle.
Key Responsibilities:
- Manage a portfolio of active customer projects from brief through to completion.
- Act as the primary contact for clients, building trusted and long-lasting relationships.
- Coordinate timelines, priorities and deliverables across multiple projects.
- Work closely with internal technical teams to understand progress and identify potential risks.
- Translate technical activity into clear and meaningful communication for customers.
- Manage expectations around scope, timings and key milestones.
- Support onboarding activities and deliver a consistently high standard of customer experience.
- Identify opportunities to strengthen and develop long-term relationships.
About You
You may currently be working as a:
- Technical Account Manager
- Account Manager
- Project Manager
- Client Services Manager
- Customer Project Manager
- NPD Project Manager
- Innovation Project Manager
You will ideally possess:
- Experience managing customer relationships and multiple projects simultaneously.
- Strong communication and organisational skills.
- The ability to understand technical information and communicate it effectively.
- Commercial awareness and a customer-focused mindset.
- A proactive, solutions-oriented approach.
- Experience within manufacturing, FMCG, product development, technical services, consultancy or a similar environment would be advantageous.
This is an excellent opportunity to join a growing business where you'll play a central role in delivering innovative projects and creating outstanding client experiences.
Client & Technical Project Lead employer: Zest
Join a well-established and growing specialist business that values quality, innovation, and exceptional customer service. With a collaborative work culture and a commitment to employee development, this role offers the chance to manage diverse projects while building long-lasting relationships with clients. Located in a dynamic environment, you'll benefit from opportunities for professional growth and be part of a team that prioritises delivering outstanding results.
StudySmarter Expert Advice🤫
We think this is how you could land Client & Technical Project Lead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zest. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zest before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client & Technical Project Lead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zest:Your cover letter is your chance to shine! Tell us why you want to work at Zest specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zest!
How to prepare for a job interview at Zest
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
