At a Glance
- Tasks: Engage with customers through calls, providing solutions and support for appliance care.
- Company: Join Zest, a vibrant team in Bournemouth with a focus on customer service.
- Benefits: Earn £26,500 plus bonuses, enjoy 22-27 days holiday, and weekly pay.
- Other info: Enjoy modern offices, onsite chef, social events, and opportunities for growth.
- Why this job: Kickstart your career in a fun environment with great perks and training.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26500 - 26500 € per year.
Join our team as a Customer Service Advisor at Zest! Are you ready to embark on a career that rewards your communication skills, multitasking abilities, and passion for providing outstanding customer service? Zest is eagerly looking for a Customer Service Advisor to join our dedicated team for a maternity cover contract.
Why join Zest?
- Competitive salary of £26,500, plus bonus
- 22 days holiday (rising to 27 with tenure) + bank holidays off
- Full‑time 37.5 hours per week (rotational Saturday shifts)
- Wages paid weekly, so every Friday is payday
- Modern offices in Bournemouth, spend your breaks at the beach
- Onsite chef and subsidised meals
- Regular social events to connect with your peers
- Onsite pool table and Nintendo Switch for downtime
- Comprehensive training and coaching
- Health cash plan, virtual GP, counselling and wellbeing support
As our new Customer Service Advisor, you will receive full training and support to engage with our customers, through inbound and outbound calls, to provide solutions and support for appliance repair and care.
What we’re looking for:
- Proven experience in a customer service environment.
- Exceptional communication skills, both verbal and written.
- Strong problem‑solving skills, with the ability to think on your feet.
- An empathetic approach to handling customer needs and concerns.
- A positive attitude and the ability to adapt to changing circumstances.
- Commitment to teamwork and contributing to a collaborative environment.
- A desire to learn, grow, and take on new challenges.
Job role: Full time, Office Based
Proposed start date: 22nd June 2026
Customer Service Advisor (Maternity cover contract - 12 months) in Bournemouth employer: Zest
At Zest, we pride ourselves on being an exceptional employer that values our employees' well-being and professional growth. With a competitive salary, generous holiday allowance, and a vibrant work culture in the beautiful coastal town of Bournemouth, we offer a supportive environment where you can thrive. Our commitment to comprehensive training, regular social events, and unique perks like onsite meals and leisure activities make Zest a fantastic place to build a rewarding career as a Customer Service Advisor.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Maternity cover contract - 12 months) in Bournemouth
✨Tip Number 1
Get to know Zest! Research the company culture and values so you can show how you fit in during your interview. We want to see your passion for customer service shine through!
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing common scenarios with a friend or family member. It’ll help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve turned a tough situation into a positive outcome. We love hearing about how you’ve made a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for enthusiastic candidates who are eager to join our team!
We think you need these skills to ace Customer Service Advisor (Maternity cover contract - 12 months) in Bournemouth
Some tips for your application 🫡
Show Off Your Communication Skills:Since we're all about outstanding customer service, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can connect with customers effectively.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Service Advisor role. Mention your relevant experience and how it aligns with what we’re looking for.
Be Yourself:We want to see your personality shine through in your application. Don’t be afraid to let your positive attitude and passion for customer service come across. Authenticity goes a long way!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it’s super easy!
How to prepare for a job interview at Zest
✨Know Your Stuff
Before the interview, make sure you understand Zest's values and what they stand for. Familiarise yourself with their customer service approach and think about how your experience aligns with their needs. This will show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers and resolved issues.
✨Be Ready to Problem-Solve
Expect some scenario-based questions where you'll need to showcase your problem-solving skills. Think of specific situations where you had to think on your feet and come up with solutions quickly. This will highlight your ability to handle customer concerns effectively.
✨Bring Your Positive Attitude
Zest values a positive attitude, so let that shine through during your interview. Share stories that reflect your enthusiasm for teamwork and adaptability. A cheerful disposition can go a long way in making a great impression!
