At a Glance
- Tasks: Coordinate repair activities and support customer service in a dynamic environment.
- Company: Join the vibrant Zest team in beautiful Bournemouth.
- Benefits: Earn £27,000 plus bonuses, enjoy 22-27 days holiday, and weekly pay!
- Other info: Engage in regular social events and enjoy a supportive team culture.
- Why this job: Make a real impact while enjoying modern offices and fun perks like an onsite chef.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 29250 - 35750 £ per year.
Join the Zest team as a Central Operations Coordinator!
We're looking for a Central Operations Coordinator to join our dedicated and enthusiastic team.
This is a fantastic opportunity to bring your skills to a fast-paced environment where every day brings something new.
Why join Zest?
Competitive salary of £27,000, plus bonus
22 days holiday (rising to 27 with tenure) + bank holidays off!
Full-time 37.5 hours per week, Monday to Friday
Wages paid weekly, so every Friday is payday!
Modern offices in Bournemouth, spend your breaks at the beach!
- Onsite chef and subsidised meals
- Regular social events to connect with your peers
- Onsite pool table and Nintendo Switch for downtime
- Comprehensive training and coaching
- Health cash plan, virtual GP, counselling and wellbeing support
As our new Central Operations Coordinator, you will receive full training and support to engage with your customers and partners, via phone call and email, to provide solutions and support for appliance repair and care.
What we’re looking for
- Proven experience in a customer service environment.
- Direct or transferable coordination experience
- Exceptional communication skills, both verbal and written.
- Strong problem-solving skills with the ability to multitask in a fast-paced environment.
- An empathetic approach to handling customer needs and concerns.
- A positive attitude and the ability to adapt to changing circumstances.
- Commitment to teamwork and contributing to a collaborative environment.
- A desire to learn, grow, and take on new challenges.
Key Responsibilities
- Coordinate repair activities, ensuring jobs are scheduled, tracked, and completed efficiently.
- Build and maintain strong relationships with service partners and repair engineers.
- Support decision-making on repairs, replacements, and parts sourcing to deliver the best customer outcomes.
- Monitor operational performance and identify opportunities to improve quality, cost, and service levels.
- Communicate effectively with customers, engineers, and internal teams to ensure a seamless service experience.
- Support onboarding, performance management, and development of service partners.
- Contribute to continuous improvement initiatives by gathering feedback and recommending process enhancements.
- Job role: Full time, Office Based
- #J-18808-Ljbffr
Central Operations Coordinator in Upton employer: Zest Plan
At Zest Plan, we pride ourselves on being an excellent employer, offering a supportive and diverse Technology team environment where your contributions are valued. As a Lead Infrastructure Engineer in Bournemouth, you'll have the opportunity to lead impactful projects, mentor junior engineers, and shape our technological landscape, all while enjoying the benefits of a hybrid work model and the potential for permanent employment. Join us to be part of a fast-moving, Founder-led business that prioritises employee growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Central Operations Coordinator in Upton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zest Plan. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zest Plan before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Central Operations Coordinator in Upton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zest Plan:Your cover letter is your chance to shine! Tell us why you want to work at Zest Plan specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zest Plan!
How to prepare for a job interview at Zest Plan
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
