At a Glance
- Tasks: Engage with customers through calls, providing solutions and support for appliance care.
- Company: Join Zest, a vibrant company with a focus on outstanding customer service.
- Benefits: Earn £26,500 plus bonuses, enjoy 22-27 days holiday, and weekly pay!
- Other info: Modern office near the beach, with social events and onsite amenities.
- Why this job: Kickstart your career in a fun environment with great perks and training.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 26500 - 26500 € per year.
Join our team as a Customer Service Advisor at Zest! Are you ready to embark on a career that rewards your communication skills, multitasking abilities, and passion for providing outstanding customer service? Zest is eagerly looking for a Customer Service Advisor to join our dedicated team for a maternity cover contract.
Why join Zest?
- Competitive salary of £26,500, plus bonus
- 22 days holiday (rising to 27 with tenure) + bank holidays off
- Full-time 37.5 hours per week (rotational Saturday shifts)
- Wages paid weekly, so every Friday is payday!
- Modern offices in Bournemouth, spend your breaks at the beach!
- Onsite chef and subsidised meals
- Regular social events to connect with your peers
- Onsite pool table and Nintendo Switch for downtime
- Comprehensive training and coaching
- Health cash plan, virtual GP, counselling and wellbeing support
As our new Customer Service Advisor, you will receive full training and support to engage with our customers, through inbound and outbound calls, to provide solutions and support for appliance repair and care.
What we’re looking for:
- Proven experience in a customer service environment.
- Exceptional communication skills, both verbal and written.
- Strong problem-solving skills, with the ability to think on your feet.
- An empathetic approach to handling customer needs and concerns.
- A positive attitude and the ability to adapt to changing circumstances.
- Commitment to teamwork and contributing to a collaborative environment.
- A desire to learn, grow, and take on new challenges.
Ready to jump-start your career with Zest? Apply now!
Customer Service Advisor (Maternity cover contract - 12 months) employer: Zest Plan
Zest is an exceptional employer that prioritises employee well-being and development, offering a competitive salary of £26,500 along with generous holiday allowances and weekly pay. Located in the vibrant coastal city of Bournemouth, our modern offices provide a refreshing work environment complete with onsite amenities like a chef and recreational facilities, fostering a supportive and engaging work culture. Join us to not only enhance your customer service skills but also to thrive in a collaborative team that values growth and connection.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Maternity cover contract - 12 months)
✨Tip Number 1
Get to know Zest! Research the company culture and values so you can show off your enthusiasm during interviews. We want to see how you fit into our team!
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, we recommend doing mock calls or role-plays with friends to boost your confidence.
✨Tip Number 3
Show us your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. We love hearing about how you’ve made a difference for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re excited to see what you bring to the table!
We think you need these skills to ace Customer Service Advisor (Maternity cover contract - 12 months)
Some tips for your application 🫡
Show Off Your Communication Skills:Since we're all about outstanding customer service, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can connect with customers effectively.
Tailor Your Application:Take a moment to customise your application for the Customer Service Advisor role. Mention specific experiences that showcase your problem-solving abilities and empathy, as these are key traits we value at Zest.
Be Yourself:Let your personality shine through in your application! We love a positive attitude and a genuine approach, so don’t be afraid to show us who you are and why you’re excited about joining our team.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your details and get back to you within 7 days!
How to prepare for a job interview at Zest Plan
✨Know Your Stuff
Before the interview, make sure you understand Zest's values and what they stand for. Familiarise yourself with their customer service approach and think about how your experience aligns with their needs. This will show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key! During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers and resolved issues.
✨Be Ready to Problem-Solve
Expect some scenario-based questions where you'll need to think on your feet. Prepare by thinking of common customer service challenges and how you would handle them. This will showcase your problem-solving skills and adaptability.
✨Bring Your Positive Attitude
Zest is looking for someone with a positive outlook and a team spirit. Make sure to convey your enthusiasm for the role and your willingness to contribute to a collaborative environment. A smile can go a long way, even in a virtual interview!
