At a Glance
- Tasks: Engage with customers through calls, providing solutions for appliance repair and care.
- Company: Zest is a vibrant company focused on outstanding customer service and employee wellbeing.
- Benefits: Enjoy a competitive salary, weekly pay, 22-27 days holiday, and onsite perks like meals and games.
- Other info: Work in modern offices near the beach with regular social events and a fun work environment.
- Why this job: Join a supportive team culture with comprehensive training and opportunities for personal growth.
- Qualifications: Experience in customer service, strong communication skills, and a positive, adaptable attitude are essential.
The predicted salary is between 20000 - 30000 £ per year.
Join our team as a Customer Service Advisor at Zest!
Are you ready to embark on a career that rewards your communication skills, multitasking abilities, and passion for providing outstanding customer service? Zest is eagerly looking for a Customer Service Advisor to join our dedicated team.
Why join Zest?
- Competitive salary of £26,500, plus bonus
- 22 days holiday (rising to 27 with tenure) + bank holidays off
- Full-time 37.5 hours per week (rotational Saturday shifts)
- Wages paid weekly, so every Friday is payday
- Modern offices in Bournemouth, spend your breaks at the beach
- Onsite chef and subsidised meals
- Regular social events to connect with your peers
- Onsite pool table and Nintendo Switch for downtime
- Comprehensive training and coaching
- Health cash plan, virtual GP, counselling and wellbeing support
As our new Customer Service Advisor, you will receive full training and support to engage with our customers, through inbound and outbound calls, to provide solutions and support for appliance repair and care.
What we’re looking for:
- Proven experience in a customer service environment.
- Exceptional communication skills, both verbal and written.
- Strong problem‑solving skills, with the ability to think on your feet.
- An empathetic approach to handling customer needs and concerns.
- A positive attitude and the ability to adapt to changing circumstances.
- Commitment to teamwork and contributing to a collaborative environment.
- A desire to learn, grow, and take on new challenges.
Ready to jump‑start your career with Zest? Apply now!
Full time, Office Based
#J-18808-LjbffrCustomer Service Advisor in Upton employer: Zest Plan
Zest is an exceptional employer, offering a unique opportunity for a Data Engineer to shape the future of data within a rapidly growing company. With a strong focus on employee development, flexible working arrangements, and a vibrant work culture that encourages innovation, Zest provides a supportive environment where you can make a significant impact from day one. Enjoy benefits like private medical insurance, a modern office just minutes from the beach, and a collaborative team dedicated to both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Upton
✨Tip Number 1
Familiarise yourself with Zest's products and services. Understanding the appliances you'll be supporting will not only boost your confidence but also help you provide better solutions to customers.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you prepare for the types of customer interactions you might face, allowing you to respond effectively and empathetically.
✨Tip Number 3
Showcase your problem-solving abilities by thinking of examples from your past experiences where you've successfully resolved customer issues. Be ready to discuss these during any interviews or informal chats.
✨Tip Number 4
Demonstrate your teamwork spirit by sharing instances where you've collaborated with others to achieve a common goal. Zest values a collaborative environment, so highlighting this trait can set you apart.
We think you need these skills to ace Customer Service Advisor in Upton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and communication skills. Use specific examples that demonstrate your problem-solving abilities and adaptability, as these are key traits Zest is looking for.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service. Mention why you want to work at Zest specifically and how your skills align with their values. Be sure to express your enthusiasm for the role and the company culture.
Highlight Relevant Experience:In your application, emphasise any previous roles where you engaged with customers, especially in fast-paced environments. Discuss how you handled challenges and contributed to team success, as this will resonate with Zest's collaborative ethos.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Zest Plan
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Practice answering common questions clearly and concisely, and don’t hesitate to ask for clarification if you don’t understand something.
✨Highlight Problem-Solving Abilities
Zest values strong problem-solving skills. Think of examples from your past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Empathy and Adaptability
The role requires an empathetic approach to customer concerns. Prepare to discuss how you handle difficult situations with customers. Also, be ready to talk about times when you had to adapt to changing circumstances in a work environment.
✨Demonstrate Teamwork Spirit
Zest promotes a collaborative environment, so it’s important to show that you can work well in a team. Share examples of how you’ve contributed to team success in previous roles and express your enthusiasm for working together with colleagues.
