At a Glance
- Tasks: Lead infrastructure projects and mentor junior engineers while shaping tech use.
- Company: Join Zest Plan, a trusted home appliance care specialist with 20 years of experience.
- Benefits: Competitive salary, hybrid work, and opportunities for permanent roles.
- Other info: Be part of a supportive team focused on meaningful projects and career growth.
- Why this job: Make a real impact in a fast-paced environment with innovative technology.
- Qualifications: 5+ years in IT support or infrastructure engineering with strong Microsoft tech skills.
The predicted salary is between 45000 - 55000 £ per year.
Lead Infrastructure Engineer
Bournemouth | Hybrid | £35k-£40k (DOE) | 1 year contract with future opportunity for permanent role
Keep the engine room running and help shape where it goes next
We're looking for a Lead Infrastructure Engineer to act as our senior technical escalation point across infrastructure, cloud and IT support.
Someone who can lead projects, mentor our junior engineer, and help shape how we use technology (including AI) as we grow.
This is a hands-on role with influence: you'll have the space to bring in new tools and approaches, backed by a Founder-led team that’s moving fast!
About Zest Plan
We’re specialists in home appliance care with 20 years of experience and a community of 40,000 UK-based customers.
We build customer trust and give value through expert advice and appliance maintenance services, repairs and replacements.
- What you’ll be doing
- Act as a senior escalation point for complex infrastructure, cloud, networking, security and end-user support issues.
- Lead infrastructure and IT projects across Microsoft 365, Azure, Windows Server, virtualisation, networking and security.
- Support and improve our hybrid infrastructure, including on-premise and cloud environments.
- Mentor and guide junior engineers, sharing knowledge and helping develop technical capability across the team.
- Maintain clear technical documentation, processes and standards.
- Identify opportunities to automate processes, improve resilience and introduce new technologies.
- Advise on secure, practical use of AI and emerging tools within the business.
- What ideally we’re looking for
- At least five years’ experience in 2nd/3rd line IT support, infrastructure engineering or a similar senior technical role.
- Strong Microsoft technology experience, including Windows Server, Microsoft 365 administration, Entra ID, Azure, Intune, Exchange Online, Share Point, Teams and One Drive.
- Good understanding of Active Directory, DNS, DHCP, Group Policy, conditional access, MFA, RBAC and related identity controls.
- Experience with virtualisation technologies such as VMware v Sphere or Hyper‑V.
- Solid networking knowledge across LAN, WAN, VLAN, VPN, TCP/IP, routing, wireless and managed firewalls.
- Strong security awareness, including backup and restore, endpoint protection, patching, incident response, data protection and GDPR.
- Excellent troubleshooting, communication and stakeholder management skills.
- A proactive, customer‑focused approach and the ability to manage competing priorities.
- Other relevant experience
- Microsoft certifications such as Azure Administrator Associate, Microsoft 365 Administrator Expert or Microsoft Security Administrator.
- ITIL Foundation or higher.
- Experience with Microsoft Sentinel, Defender, Purview, Azure Virtual Desktop or Azure Virtual WAN.
- Knowledge of SQL Server, Azure SQL, reporting tools or business applications such as ERP, CRM and payroll systems.
- Experience with telephony, hosted Vo IP, SIP trunks, SBCs, call routing or call recording platforms.
- Scripting or automation experience using Power Shell, Python, Microsoft Graph, Power Automate, Azure Logic Apps or REST APIs.
- Understanding of generative AI, large language models and associated security considerations.
Why join us?
- Join a friendly, supportive and diverse Technology team.
- Work in an environment where Tech support is valued and approached positively.
- Contribute to big, meaningful projects, including cloud migration, automation and technology improvement work.
- Have the space and scope to introduce new tools and approaches.
- Receive mentoring and support from Platform and Data Architecture specialists.
- Play a key role in a growing, Founder‑led business with ambitious plans.
- #J-18808-Ljbffr
Lead Infrastructure Engineer in Bournemouth employer: Zest Plan
At Zest Plan, we pride ourselves on being an excellent employer, offering a supportive and diverse Technology team environment where your contributions are valued. As a Lead Infrastructure Engineer in Bournemouth, you'll have the opportunity to lead impactful projects, mentor junior engineers, and shape our technological landscape, all while enjoying the benefits of a hybrid work model and the potential for permanent employment. Join us to be part of a fast-moving, Founder-led business that prioritises employee growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Infrastructure Engineer in Bournemouth
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Zest Plan values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Zest Plan might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Zest Plan!
✨Direct Apply to Zest Plan
Let's not forget to apply directly through the Zest Plan website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Lead Infrastructure Engineer in Bournemouth
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Zest Plan.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Zest Plan. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Zest Plan
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
