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For Companies At a Glance
- Tasks: Provide technical support and customer service for optical products and processes.
- Company: Join a premium optical lens manufacturer in a dynamic office environment.
- Benefits: Up to £29,000 salary, bonuses, health benefits, and career development.
- Why this job: Combine your optical knowledge with customer interaction in a rewarding role.
- Qualifications: Experience in optics or customer service with strong technical skills.
- Other info: Enjoy structured training and excellent growth opportunities in a supportive team.
The predicted salary is between 29000 - 29000 £ per year.
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site. This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities- Technical Support
- Provide technical support to customers, Customer Service colleagues, and the Sales Team
- Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
- Support the customer returns process, offering technical guidance and helping resolve more complex cases
- Assist customers with e-ordering, remote edging, and tracing services
- Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
- Customer Service
- Receive and process customer orders accurately via phone, email, and online systems
- Manage orders through production and keep customers informed on progress and delivery times
- Respond to enquiries regarding products, pricing, availability, promotions, and account queries
- Handle customer issues and complaints professionally, managing expectations clearly
- General Duties
- Work closely with internal teams including production and sales to support customer requirements
- Follow all company and departmental processes and procedures
- Manage workload effectively while maintaining a high level of accuracy and attention to detail
- Continue to build technical product knowledge through structured training
- Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
- Good practical understanding of spectacle lenses and glazing processes
- Experience in a customer service or technical support role within optics
- Confident using Microsoft Office and customer or order management systems
- Strong attention to detail and accuracy
- Clear, professional written and verbal communication skills
- Personable, confident, and comfortable working with customers and colleagues at all levels
- Basic Salary up to £29,000 depending on experience
- £1,000 end of year bonus
- Additional Christmas bonus
- 20 days holiday rising to 25 with service
- Monday to Friday with 1 in 3 Saturday mornings (09:00 - 12:00, paid as overtime)
- Rotating shifts
- HealthShield cashback scheme for health checks including dental and optical
- Employee Assistance Programme
- Group Life cover
- Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor/lab while keeping you close to the technical side of optics, this could be a strong next step.
Optical Technical Support Advisor - Milton Keynes - Office Based - Up to 29K employer: Zest Optical
Contact Detail:
Zest Optical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Technical Support Advisor - Milton Keynes - Office Based - Up to 29K
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge about lenses and glazing processes, as well as common customer queries. Practising your responses will help you feel more confident when discussing your experience and skills.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself and let your passion for optics shine through. A friendly and approachable attitude can make a lasting impression.
✨Tip Number 4
Don't forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Optical Technical Support Advisor - Milton Keynes - Office Based - Up to 29K
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in optics and customer service. We want to see how your background fits the role, so don’t be shy about showcasing your technical knowledge and any specific achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your skills can benefit us at StudySmarter. Keep it professional but let your personality come through!
Showcase Your Technical Skills: Since this role involves a lot of technical support, make sure to mention any specific optical knowledge or experience you have. We love seeing candidates who can troubleshoot and provide practical solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Zest Optical
✨Know Your Optical Stuff
Brush up on your knowledge of spectacle lenses and glazing processes. Be ready to discuss specific technical queries you’ve handled in the past, as this role requires a solid understanding of optics.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully resolved customer issues or complex enquiries. Highlight your ability to communicate clearly and professionally, as this will be key in a customer-facing role.
✨Familiarise Yourself with the Company
Research Zest Optical and their products. Understanding their values and the specifics of their optical lens manufacturing will show your genuine interest and help you stand out during the interview.
✨Practice Problem-Solving Scenarios
Think of potential technical problems you might encounter in this role and how you would resolve them. Being able to demonstrate your troubleshooting skills will impress the interviewers and show you’re ready for the challenges ahead.