At a Glance
- Tasks: Service and repair cutting-edge ophthalmic equipment while travelling across the UK and internationally.
- Company: Join a leading medical device company with a commitment to innovation and customer satisfaction.
- Benefits: Competitive salary up to £45K, vehicle provided, and a comprehensive benefits package.
- Other info: Dynamic role with opportunities for travel and professional growth.
- Why this job: Make a real difference in healthcare by supporting vital medical technology.
- Qualifications: Degree in electronics or biomedical engineering; experience with medical imaging preferred.
The predicted salary is between 45000 - 45000 £ per year.
Zest Optical are recruiting for experienced Medical Device Engineers to be responsible for the service, repair, and support of a range of ophthalmic equipment across the UK and International countries. The role requires the engineer to deliver a high standard of technical service and customer support, including installations, routine maintenance, and troubleshooting of hardware and software related to all medical devices.
This is a field-based role involving regular travel across the UK and International countries and requires high levels of commitment and a can do attitude, strong work ethics, complete flexibility, and a high level of professionalism to ensure customer satisfaction and business efficiency at all times.
Essential Duties and Responsibilities:
- Responding to all emails on the same working day
- Maintaining 100% response rate to breakdowns keeping all internal and external ticketing systems up to date at all times
- Carry out daily service visits including installations, repairs, and preventative maintenance of branded equipment and other medical systems.
- Provide responsive and professional technical support to internal and external customers.
- Diagnose and resolve faults with both hardware and software, including integration with DICOM and PACS systems.
- Participate in weekend work and travel at short notice where required to meet urgent service needs.
- Maintain accurate service records, reports, and logs in line with ISO 13485:2016 QMS procedures.
- Ensure compliance with all health, safety, and regulatory standards.
- Assist with logistics including dispatch and warehousing of technical equipment.
- Support company exhibitions and training events as required.
- Deliver basic user training to clinical and technical users on installed systems.
- Demonstrate initiative and flexibility in prioritising workload to meet critical deadlines.
Qualifications / Competencies / Position Requirements:
- Proven technical knowledge of medical imaging equipment, ideally ophthalmic devices.
- Experience with IT networking, Microsoft SQL, and software integration (DICOM, HL7).
- Strong problem-solving and troubleshooting skills.
- Willingness to work unsociable hours, weekends, and travel extensively within the UK and International countries.
- Excellent time management and ability to work independently with minimal supervision.
- Strong communication and interpersonal skills.
- High level of integrity, professionalism, and commitment to the role.
- Understanding and compliance with ISO 13485: 2016 and medical device regulatory standards.
- Attend manufacturers technical service training in UK and abroad.
Higher Education and Experience:
- Degree or formal qualification in electronics, biomedical engineering, or a related technical discipline.
- Experience working with ophthalmic or medical diagnostic technologies in a commercial or clinical setting.
Salary up to 45K with vehicle and benefits package.
Field Service Engineer - Medical ophthalmic equipment - South East with National Travel employer: Zest Optical
Zest Optical is an outstanding employer, offering a dynamic work environment in Worthing where innovation meets patient care. With a strong focus on employee growth, we provide extensive training opportunities and the chance to work with cutting-edge technology like OCT, all while fostering a supportive and collaborative culture that prioritises exceptional eyecare delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Medical ophthalmic equipment - South East with National Travel
✨Tip Number 1
Network like a pro! Reach out to professionals in the medical device field on LinkedIn or at industry events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and troubleshooting skills. We recommend practising common interview questions related to medical imaging equipment and customer service scenarios.
✨Tip Number 3
Showcase your flexibility and commitment during interviews. Be ready to discuss your willingness to travel and work unsociable hours, as these traits are crucial for a Field Service Engineer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Engineer - Medical ophthalmic equipment - South East with National Travel
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with medical imaging equipment and any relevant qualifications. We want to see how your skills match the role, so don’t be shy about showcasing your technical knowledge!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the field service engineer role and how your previous experiences have prepared you for this position. We love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in past roles, especially those related to troubleshooting medical devices. We’re looking for that can-do attitude, so let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Zest Optical
✨Know Your Equipment
Before the interview, brush up on your knowledge of ophthalmic equipment and medical imaging technology. Be prepared to discuss specific models you've worked with and any troubleshooting experiences you've had. This shows your technical expertise and passion for the field.
✨Demonstrate Your Problem-Solving Skills
Think of examples where you've successfully diagnosed and resolved issues with medical devices. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your problem-solving abilities clearly and effectively.
✨Show Your Commitment to Customer Service
Since this role involves a lot of customer interaction, be ready to share instances where you've gone above and beyond to ensure customer satisfaction. Highlight your communication skills and how you handle challenging situations with professionalism.
✨Be Ready for Flexibility Questions
Given the travel and unsociable hours required, prepare to discuss your flexibility and commitment to the role. Share examples of how you've managed your time effectively in previous positions, especially when faced with tight deadlines or unexpected changes.
