At a Glance
- Tasks: Deliver engaging training and support to optical practices across the South East.
- Company: Join Zest Optical, a leading name in the ophthalmic lens industry.
- Benefits: Competitive salary, performance bonus, company car, and pension contributions.
- Other info: Dynamic role with travel opportunities and excellent career growth.
- Why this job: Make a real impact by educating and empowering eye care professionals.
- Qualifications: Dispensing Optician qualification and strong communication skills required.
The predicted salary is between 38233 - 46729 £ per year.
Zest Optical is working in partnership with a leading ophthalmic lens manufacturer to recruit an experienced Trainer - Education & Professional Services to cover the South East of England. This is an excellent opportunity for a Dispensing Optician with strong ophthalmic lens knowledge who is passionate about education, training and supporting the development of eye care professionals.
Working closely with optical practices throughout the South East, you will plan and deliver engaging product, sales and retail training while providing technical and professional support to customers and internal teams. The position combines field-based customer training with professional services, technical support and wider educational projects, making it ideal for someone who enjoys sharing their expertise and building strong relationships across the optical industry.
Role & Responsibilities:
- Deliver engaging product, technical, sales and retail training to optical practices across the South East.
- Educate eye care professionals on ophthalmic lens products, services and solutions.
- Work with customers to develop KPIs around sales volumes and product mix.
- Develop creative training initiatives to improve product knowledge and sales performance.
- Support the Professional Services Manager with projects, presentations and educational content.
- Work alongside the field sales team to deliver customer training and account support.
- Provide technical guidance to customers, colleagues and Customer Service teams.
- Respond to training and technical enquiries through telephone support and field visits.
- Support laboratory tours, CET presentations and other educational activities.
- Organise and support customer training events and CET sessions.
- Build strong relationships with customers and internal departments.
- Gather customer feedback and provide insight to the wider business.
- Monitor competitor activity and developments within the ophthalmic lens market.
- Attend relevant optical trade shows, conferences and company meetings.
- Effectively manage your diary and territory to maximise customer-facing time.
Requirements:
- Dispensing Optician qualification required.
- Previous training, professional services, technical or customer education experience would be advantageous.
- Excellent presentation and communication skills.
- Confident delivering training to individuals and groups.
- Strong relationship-building and influencing skills.
- Commercial awareness with an understanding of sales performance and basic business finance.
- Highly organised and comfortable managing a field-based diary independently.
- Confident, personable and articulate approach.
- Self-motivated, proactive and results-focused.
- Comfortable working independently while collaborating closely with sales and professional services teams.
- Willing and able to travel throughout the South East, including occasional overnight stays.
- Full UK driving licence.
Package:
- Base salary up to £36k.
- Performance-related bonus.
- Company car.
- Monday to Friday.
- Company pension contribution.
- Life assurance following qualifying service.
- Employee Assistance Programme.
- Excellent opportunity to join an established and highly regarded organisation within the optical industry.
Regional Trainer Education & Professional Services South East in England employer: Zest Optical
Join a well-established independent practice in Hastings, East Sussex, where your passion for patient care will be valued and nurtured. With a strong focus on professional development, flexible working hours, and a supportive team environment, this role offers an excellent opportunity to grow your skills while enjoying a work-life balance that includes no Sundays. Experience the unique culture of a practice dedicated to providing exceptional eye care and creating memorable experiences for every patient.
