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For Companies At a Glance
- Tasks: Provide personalised eyewear advice and support to customers via digital channels.
- Company: Leading luxury online eyewear retailer with a modern office environment.
- Benefits: Competitive salary, generous annual leave, staff discounts, and professional fees covered.
- Why this job: Join a forward-thinking team and make a real impact in the eyewear industry.
- Qualifications: GOC Registered Dispensing Optician with strong customer service skills.
- Other info: Dynamic office setting with opportunities for innovation and growth.
The predicted salary is between 32000 - 35000 £ per year.
Zest Optical are working in partnership with the UK's leading independent online retailers of luxury sunglasses and prescription eyewear to recruit a qualified Dispensing Optician for their head office near Bury. This is a unique opportunity to apply your in-store dispensing experience in a fresh, office-based role focused on customer care, innovation, and digital retail growth.
Job Type: Permanent, Ideally Full Time, Minimum 30 Hours Per Week
Location: Office-based near Bury, Greater Manchester
Role Overview
As a Dispensing Optician, you'll be a key member of the customer service team, providing personalised eyewear advice and support to customers over email, live chat, and phone. You'll guide customers through frame and lens selections, order-related questions, and aftercare, ensuring every interaction reflects the team's commitment to excellence.
Key Responsibilities
- Respond to customer enquiries via digital channels (email, chat, phone)
- Provide tailored recommendations for frames, prescription lenses, and sunglasses
- Support customers with order tracking, modifications, and aftercare advice
- Identify and resolve customer concerns with empathy and efficiency
- Utilise internal systems to manage and log customer interactions accurately
- Maintain up-to-date knowledge of products and procedures, and share insights with the team
About the Business
- 20+ years of success as a top-rated luxury online eyewear retailer
- Over 23,000 5-star reviews on Trustpilot
- Head office includes modern workspace, Optical Glazing Lab, and fulfilment centre
- Known for combining quality, service, and a passion for premium eyewear
What We’re Looking For
- GOC Registered Dispensing Optician
- Strong commercial awareness and a customer-first mindset
- Comfortable using digital systems and communication tools
- Excellent collaboration and communication skills
- Passion for innovation and service development in optical retail
What’s On Offer
- Salary: £32,000 to £35,000 per year + performance-related bonus
- Working Hours: 30-37.5 hours per week
- Weekend Commitment: Reduced weekend working compared with most practice-based roles
- Annual Leave: 26 days + bank holidays
- Professional Fees: GOC and ABDO fees paid
- Staff Discount: Generous discount on luxury eyewear products
- Office Working: Work from head office location, surrounded by a highly experienced, close-knit team
If you're a Dispensing Optician looking for a forward-thinking role outside of traditional practice, this is your chance to join a forward thinking, customer focused eyewear business. Apply now or contact Kieran Lindley on WhatsApp to find out more.
Dispensing Optician - Head Office Role - Luxury Online Eyewear Retailer - Bury employer: Zest Optical
Contact Detail:
Zest Optical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispensing Optician - Head Office Role - Luxury Online Eyewear Retailer - Bury
✨Tip Number 1
Network like a pro! Reach out to your connections in the eyewear industry or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its products thoroughly. Knowing their luxury eyewear range inside out will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing top-notch support, think of scenarios where you can demonstrate empathy and efficiency in resolving customer queries.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Dispensing Optician - Head Office Role - Luxury Online Eyewear Retailer - Bury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Dispensing Optician role. Highlight your customer service experience and any digital tools you've used, as we love a tech-savvy team member!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about eyewear and how your background makes you a perfect fit for our innovative team. We want to see your personality come through!
Showcase Your Communication Skills: Since you'll be interacting with customers via email, chat, and phone, it's essential to demonstrate your communication skills in your application. Use clear, friendly language to show us you can connect with our customers.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Zest Optical
✨Know Your Stuff
Make sure you brush up on your knowledge of eyewear products, including frames and lenses. Familiarise yourself with the latest trends in luxury eyewear and be ready to discuss how you can apply your in-store experience to this office-based role.
✨Showcase Your Customer Care Skills
Since this role is all about providing personalised advice, think of examples from your past where you've gone above and beyond for a customer. Be prepared to share these stories during the interview to demonstrate your commitment to excellent service.
✨Get Comfortable with Digital Tools
As you'll be using digital channels to communicate with customers, make sure you're familiar with common communication tools like email and live chat systems. If you have experience with any specific software, mention it to show you're tech-savvy.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s approach to customer care and innovation in the eyewear industry. This shows your genuine interest in the role and helps you understand if the company aligns with your values.
