At a Glance
- Tasks: Manage sales admin, coordinate samples, and support trade shows for a leading eyewear supplier.
- Company: Join a well-established eyewear supplier with a dynamic commercial team.
- Benefits: Up to £28,000 salary, hybrid working, 25 days holiday, and free sunglasses!
- Other info: Enjoy excellent career development opportunities and a fun team environment.
- Why this job: Be part of a growing business and make an impact in the optical industry.
- Qualifications: Sales support experience or background as an Optical Assistant preferred.
The predicted salary is between 31500 - 38500 £ per year.
Account Coordinator - Eyewear Supplier - South West London
Zest Optical is working in partnership with a leading eyewear supplier to recruit an Account Coordinator to join its growing commercial team in South West London.
This is an exciting opportunity to join a well-established business supplying optical frames and sunglasses to some of the UK's best-known retailers.
The role is ideal for someone with previous sales support or account administration experience, but would also suit an Optical Assistant or Dispensing Optician currently working in practice who is looking for a new challenge away from the shop floor.
- Account Coordinator - Role
- Provide day-to-day sales administration, ensuring customer orders are processed accurately and delivered on time.
- Produce and maintain customer range sheets, ensuring all product information is accurate and up to date.
- Coordinate samples, including organising the sample room, maintaining records and sending products to customers and suppliers.
- Raise purchase orders with Far East suppliers and maintain delivery schedules.
- Support quality control processes and coordinate pre-production and production samples.
- Liaise daily with customers, factories, logistics partners and internal departments.
- Assist with the preparation and organisation of UK and international trade shows.
- Maintain accurate customer, supplier and purchasing records while providing first-class administrative support across the business.
- Account Coordinator - Requirements
- Previous experience within a sales support, account co-ordination or supply chain administration role, or currently working as an Optical Assistant or Dispensing Optician looking to move into an office-based commercial role.
- Excellent organisational skills with the ability to prioritise multiple tasks.
- Exceptional attention to detail.
- Strong Microsoft Office skills, particularly Excel, Outlook and Word.
- Excellent communication and interpersonal skills.
- Positive, proactive and able to work effectively as part of a team.
- Passionate about delivering exceptional customer service.
- Degree educated is advantageous but not essential.
- Account Coordinator - Benefits
- Salary up to £28,000, depending on experience.
- Hybrid working - typically 3 days in the office and 2 days working from home, with some flexibility to spend additional time in the office during busier periods.
- Flexible working hours.
- 25 days holiday, rising to 27 days with service.
- Discretionary bonus scheme.
- Company pension.
- Free sunglasses and optical frames.
- Complimentary use of the on-site gym.
- Excellent career development opportunities within a growing and successful optical business.
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Account Coordinator - Eyewear Supplier - South West London employer: Zest Optical
Zest Optical is an outstanding employer, offering a dynamic work environment in Worthing where innovation meets patient care. With a strong focus on employee growth, we provide extensive training opportunities and the chance to work with cutting-edge technology like OCT, all while fostering a supportive and collaborative culture that prioritises exceptional eyecare delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Account Coordinator - Eyewear Supplier - South West London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zest Optical. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zest Optical before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Coordinator - Eyewear Supplier - South West London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zest Optical:Your cover letter is your chance to shine! Tell us why you want to work at Zest Optical specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zest Optical!
How to prepare for a job interview at Zest Optical
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
