At a Glance
- Tasks: Lead and optimise retail operations across multiple sites for an innovative optical retailer.
- Company: Join a forward-thinking optical business expanding across the UK and internationally.
- Benefits: Competitive salary, annual bonus, complimentary eyewear, and personal development opportunities.
- Other info: Enjoy a vibrant workplace with excellent career growth and wellbeing benefits.
- Why this job: Shape retail operations and drive impactful improvements in a dynamic environment.
- Qualifications: Experience in multi-site retail operations and strong organisational skills required.
The predicted salary is between 42147 - 42147 £ per year.
Zest Optical are currently working alongside a premium optical retailer to recruit a Retail Operations Manager into their growing head office team.
This is an exciting opportunity to join an innovative business that continues to expand across the UK and internationally.
The role sits at the heart of the retail operation, ensuring stores have the systems, processes and support they need to deliver an exceptional customer experience.
Rather than managing individual store performance, this position focuses on building operational excellence across a multi-site estate, working closely with store teams and head office departments to improve efficiency, consistency and commercial performance.
- Retail Operations Manager – The Role
- Support the day-to-day operational performance of a multi-site retail estate
- Develop, implement and continually improve store processes and operating procedures
- Act as the key link between stores and head office functions including Inventory, Finance, Marketing and People teams
- Lead stock operations including stock takes, transfers, inventory accuracy and shrinkage control
- Coordinate store communications, operational projects and compliance activities
- Support new store openings from operational planning through to launch
- Work with internal stakeholders to optimise labour planning and scheduling
- Analyse operational performance, producing reports and identifying opportunities for improvement
- Drive efficiencies through technology, automation and improved workflows
- Spend at least three days each week supporting stores on-site across the group
- The Candidate
- Previous multi-site retail operations experience is essential
- Minimum of two years' experience within the optical industry
- Highly organised with excellent attention to detail
- Commercially aware with experience analysing operational performance
- Strong understanding of retail stock management and inventory control
- Experience supporting store openings or large operational projects would be advantageous
- Confident working with retail systems, reporting and technology
- Excellent communication and stakeholder management skills
- A proactive problem solver who enjoys improving processes and finding more efficient ways of working
- The Package
- Annual bonus scheme
- 40 hours per week - No weekends
- Office based role with a minimum of three days per week spent in stores
- Travel to stores covered
- Complimentary eyewear and discounts
- Complimentary eye examinations for family and friends
- Buy and sell holiday scheme
- Life assurance
- Cycle to Work scheme
- Annual season ticket loan
- Personalised training and development
- Discounted gym membership
- Additional wellbeing and lifestyle benefits
This is an excellent opportunity to join a forward-thinking optical business where you'll have the opportunity to shape retail operations, influence business-wide improvements and play a key role in the continued growth of the company.
To avoid missing out on this opportunity, please click the 'Apply' link as soon as possible to be considered.
Retail Operations Manager (Optical) in London employer: Zest Optical Recruitment
Zest Optical is an exceptional employer that fosters a dynamic and innovative work culture, making it an ideal place for a Retail Operations Manager to thrive. With a strong focus on employee growth, the company offers comprehensive training and development opportunities, alongside attractive benefits such as complimentary eyewear, a buy and sell holiday scheme, and a supportive environment that encourages collaboration across teams. Located at the heart of a premium optical retailer's head office, this role provides a unique chance to influence operational excellence and contribute to the company's expansion both in the UK and internationally.
