Office Working:
Hybrid - 3 days per week in the office
FMCG | Customer Strategy | Shopper Activation | Commercial Growth
We’re looking for a commercially minded Customer & Shopper Marketing Manager to translate brand strategy into impactful customer plans that drive brand visibility, shopper conversion and sustainable growth.
Working closely with Sales, Marketing and Category, you’ll shape customer and channel strategies, strengthen retailer partnerships and ensure marketing investment delivers measurable commercial returns.
Key Responsibilities
- Develop annual customer and shopper marketing strategies, translating brand objectives into effective activation plans.
- Use shopper, consumer, category and retailer insights to identify growth opportunities and prioritise investment.
- Lead activation across Grocery, Convenience, Wholesale, Foodservice, Out-of-Home and International channels.
- Oversee retailer media, in-store, online and digital campaigns, including POS, sampling and experiential activity.
- Build strong retailer, media and agency relationships, developing compelling customer propositions.
- Manage marketing budgets, define KPIs, measure ROI and continually optimise performance.
- Collaborate cross-functionally to ensure activity is commercially aligned, operationally achievable and executed to a high standard.
- Develop best-practice ways of working, strengthening the link between brand strategy and customer execution.
About You
- 5+ years’ FMCG experience in Customer, Shopper or Trade Marketing.
- Strong understanding of UK Grocery and major retailers, ideally with an established retailer and agency network.
- Proven experience developing customer and channel strategies across in-store, retailer media and digital activation.
- Strong commercial acumen, including budget management, investment prioritisation and ROI measurement.
- Confident using data and insight to identify opportunities and influence decisions.
- Excellent communication, stakeholder management and influencing skills.
- Food and drink experience and exposure to wider channels would be advantageous.
The Ideal Candidate
You’re achievement-focused, collaborative and commercially driven, with a strong sense of ownership, a continuous improvement mindset and the resilience to turn challenges into opportunities.
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Customer & Shopper Marketing Manager employer: Zest Food Jobs
Zest is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and collaboration thrive. As a Senior NPD Technologist, you'll enjoy a culture that values ownership and teamwork, with ample opportunities for professional growth and development. The company prioritises employee well-being and fosters a supportive atmosphere, making it an ideal place for those passionate about food and product development.
