At a Glance
- Tasks: Support customers and ensure they have amazing experiences throughout their journey.
- Company: Zest Car Rental, an award-winning holiday car hire specialist.
- Benefits: Competitive salary, 33 days holiday, pension contributions, and wellness support.
- Other info: Dynamic work environment with regular company events and growth opportunities.
- Why this job: Join a team that values customer happiness and make a real difference.
- Qualifications: Customer service experience and excellent communication skills.
The predicted salary is between 25000 - 32000 £ per year.
About Us
Zest Car Rental is an award-winning holiday car hire specialist, known for putting customers first. As the only company in our sector to be a Which? Recommended Provider, we pride ourselves on delivering outstanding service every step of the way.
The Role
We’re looking for a Customer Happiness Executive to help deliver brilliant experiences before, during, and after our customers’ trips. You’ll handle bookings, solve problems, and make sure every customer feels supported and valued.
What You’ll Be Doing
- Supporting customers via phone, email & live chat
- Managing bookings, amendments & cancellations
- Solving queries and turning problems into positive experiences
- Building rapport and spotting opportunities to add value
- Going the extra mile to exceed expectations every time
What We’re Looking For
- Customer service experience (office/contact centre)
- Great communicator with a friendly, confident manner
- Calm under pressure, empathetic, and solutions-focused
- Positive attitude with a passion for helping people
- Good IT skills and attention to detail
What You’ll Get
- Competitive salary + discretionary bonus
- 33 days holiday (incl. bank holidays)
- Pension with enhanced contributions
- Retail discounts, gym membership & wellbeing support
- 24/7 GP service + Employee Assistance Programme
- Regular company events
Hours
40 hours per week on a shift basis: Mon–Fri 8am–7pm | Sat & BH 8am–5pm | Sun 10am–4pm
If you love helping people and want to be part of a company that truly puts customers first, we’d love to hear from you.
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Store discount
Customer Happiness Executive in Norwich employer: Zest Car Rental
Zest Car Rental is an exceptional employer that prioritises customer satisfaction and employee well-being. With a vibrant work culture that encourages personal growth, employees enjoy competitive salaries, generous holiday allowances, and a range of health and wellness benefits. Located in a dynamic environment, Zest offers unique opportunities for career advancement while fostering a supportive atmosphere where every team member can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Happiness Executive in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Zest Car Rental. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Zest Car Rental before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Happiness Executive in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Zest Car Rental:Your cover letter is your chance to shine! Tell us why you want to work at Zest Car Rental specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Zest Car Rental!
How to prepare for a job interview at Zest Car Rental
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
