At a Glance
- Tasks: Support customers through phone, email, and live chat while managing bookings and solving queries.
- Company: Zest Car Rental, an award-winning holiday car hire specialist.
- Benefits: Competitive salary, discretionary bonus, 33 days holiday, and pension contributions.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Join a customer-first company and make a real difference in people's travel experiences.
- Qualifications: Experience in customer service with great communication skills and a positive attitude.
The predicted salary is between 25000 - 32000 £ per year.
About Us Zest Car Rental is an award-winning holiday car hire specialist, known for putting customers first.
As the only company in our sector to be a Which?
Recommended Provider, we pride ourselves on delivering outstanding service every step of the way.
The Role We’re looking for experienced Customer Support Advisor's to help deliver brilliant experiences before, during, and after our customers’ trips.
You’ll handle bookings, solve problems, and make sure every customer feels supported and valued.
What You’ll Be Doing Supporting customers via phone, email live chat Managing bookings, amendments cancellations Solving queries and turning problems into positive experiences Building rapport and spotting opportunities to add value Going the extra mile to exceed expectations every time What We’re Looking For Customer service experience (office/contact centre) Great communicator with a friendly, confident manner Calm under pressure, empathetic, and solutions-focused Positive attitude with a passion for helping people Good IT skills and attention to detail What You’ll Get Competitive salary + discretionary bonus 33 days holiday (incl. bank holidays) Pension with enhanced contributio...
Customer Support Advisor in Norfolk employer: Zest Car Rental
Zest Car Rental is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture where customer service excellence is celebrated. Located in a dynamic environment, we provide our Customer Support Advisors with competitive salaries, generous holiday allowances, and opportunities for professional development, ensuring that every team member feels valued and empowered to make a difference in our customers' experiences.
