At a Glance
- Tasks: Support customers and create amazing experiences through bookings and problem-solving.
- Company: Zest Car Rental, an award-winning holiday car hire specialist.
- Benefits: Competitive salary, 33 days holiday, pension contributions, and wellness support.
- Other info: Dynamic work environment with regular company events and growth opportunities.
- Why this job: Join a team that values customer happiness and make a real difference.
- Qualifications: Customer service experience and excellent communication skills.
The predicted salary is between 25000 - 32000 £ per year.
About Us
Zest Car Rental is an award-winning holiday car hire specialist, known for putting customers first. As the only company in our sector to be a Which? Recommended Provider, we pride ourselves on delivering outstanding service every step of the way.
The Role
We’re looking for a Customer Happiness Executive to help deliver brilliant experiences before, during, and after our customers’ trips. You’ll handle bookings, solve problems, and make sure every customer feels supported and valued.
What You’ll Be Doing
- Supporting customers via phone, email & live chat
- Managing bookings, amendments & cancellations
- Solving queries and turning problems into positive experiences
- Building rapport and spotting opportunities to add value
- Going the extra mile to exceed expectations every time
What We’re Looking For
- Customer service experience (office/contact centre)
- Great communicator with a friendly, confident manner
- Calm under pressure, empathetic, and solutions-focused
- Positive attitude with a passion for helping people
- Good IT skills and attention to detail
What You’ll Get
- Competitive salary + discretionary bonus
- 33 days holiday (incl. bank holidays)
- Pension with enhanced contributions
- Retail discounts, gym membership & wellbeing support
- 24/7 GP service + Employee Assistance Programme
- Regular company events
Hours
40 hours per week on a shift basis: Mon–Fri 8am–7pm | Sat & BH 8am–5pm | Sun 10am–4pm
If you love helping people and want to be part of a company that truly puts customers first, we’d love to hear from you.
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Store discount
Customer Happiness Executive employer: Zest Car Rental
Zest Car Rental is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture where customer service excellence is celebrated. With competitive salaries, generous holiday allowances, and a range of benefits including retail discounts and a health & wellbeing programme, employees are supported both personally and professionally. Join us in our award-winning environment where your contributions truly make a difference in delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Happiness Executive
✨Tip Number 1
Make sure you research Zest Car Rental thoroughly before your interview. Knowing their values and what makes them a Which? Recommended Provider will help you connect with their mission and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be supporting customers via phone, email, and live chat, it’s crucial to demonstrate your friendly and confident manner during the interview. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will highlight your calmness under pressure and your solutions-focused attitude, which is exactly what Zest is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join a company that values customer happiness as much as you do.
We think you need these skills to ace Customer Happiness Executive
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous customer service experience in your application. We want to see how you've made customers happy in the past, so share specific examples that showcase your skills!
Be Friendly and Approachable:Since we're all about putting customers first, let your personality shine through in your written application. Use a warm and friendly tone to show us that you’re the kind of person who can build rapport easily.
Tailor Your Application:Take a moment to read through the job description and align your application with what we’re looking for. Mention how your skills and experiences match the role of a Customer Happiness Executive – it’ll make a big difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Zest Car Rental
✨Know the Company Inside Out
Before your interview, make sure you research Zest Car Rental thoroughly. Understand their values, mission, and what makes them a Which? Recommended Provider. This will help you align your answers with their customer-first approach and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've gone above and beyond for customers. Think about times when you turned a negative situation into a positive one. This will demonstrate your problem-solving abilities and your passion for helping people, which is crucial for a Customer Happiness Executive.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only shows your communication skills but also reflects your calm and empathetic nature, which is essential for handling customer queries effectively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about common issues in customer service and how you would resolve them. Practising these responses will help you feel more confident and ready to impress the interviewers with your solutions-focused mindset.
