Service Delivery Director, eCOA in London

Service Delivery Director, eCOA in London

London Full-Time 45000 - 45000 £ / year (est.) Working from home possible
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At a Glance

  • Tasks: Lead the delivery of innovative eCOA solutions and engage with clients to drive success.
  • Company: Join a leading disruptor in the neurological and CNS space, making a real impact.
  • Benefits: Competitive salary, vehicle, and benefits package for a strategic role.
  • Other info: Remote work opportunity available across the UK, EU, or US.
  • Why this job: Be part of a growing team that shapes the future of eCOA technology.
  • Qualifications: Experience in eCOA solutions delivery and strong communication skills required.

The predicted salary is between 45000 - 45000 £ per year.

Overview

eCOA isn’t the first product offering for this company; they need a specialist, and we’d like you to help.

Responsibilities

  • Initially deliver eCOA technical solutions to warm leads in collaboration with Business Development
  • Handle the implementation process of the solution
  • Grow and build out an entire new eCOA function in collaboration with the CCO and CEO of a disruptor neurological business
  • Take responsibility for the whole eCOA solution
  • Engage with clients
  • Work with Business Development in developing and closing opportunities
  • Deliver technical sales presentations
  • Identify stakeholders and KOLs in the eCOA space
  • Input to product teams on new, improved iterations of the eCOA offering
  • As things grow, build out the whole eCOA solutions team

What they are looking for

  • Working across a variety of functions to go from conceptualization, to sales, to delivery and beyond
  • Extremely strong exposure to all aspects of eCOA solutions delivery
  • Ideally from the perspective of a vendor offering customizable eCOA platforms
  • Experience in eCOA software implementation
  • A confident communicator with a background in client facing delivery in the space
  • Exposure to solution selling in the eCOA space
  • Not necessarily directly in sales, but with an overview understanding of requirements and the process
  • Former experience in software development or programming would be beneficial, but not essential

About the opportunity

They’re a publicly floated, demonstrated leader in the Neurological and CNS space, providing crucial outcomes support to Pharma, Biotech and CROs as they bring cutting edge Neurological therapies to market. They’ve built their good name as both a technological disruptor, and a Research driven specialist. Over 1M patients have been treated in combination with their technology, and over 100,000 Research papers have been written across thousands of clinical trials and hundreds of neuro-degenerative and CNS conditions. Having nurtured this outstanding reputation as a Neuro focused leader, their existing clients began indicating a desire for a full eCOA solution, either to be used in combination with their already successful platform, or standalone to it. So, they’ve gone away and developed one, tailored to their client’s needs and capable of being customized in a matter of days. As a result, revenue has grown 50% YOY, and a new eCOA iteration with a host of new features is due to roll out soon following further Product Development hires in the last 18 months.

Why they are looking

The Business Development team (based in the US) is bringing in a number of contracts across both the core product and their new eCOA platform, and the sales book is looking extremely healthy for the coming year.

Candidate profile

They’re looking for someone remote in the UK, EU or US to report to the CCO and:

  • Take responsibility for the whole eCOA solution
  • Engage with clients
  • Work with Business Development in developing and closing opportunities
  • Deliver technical sales presentations
  • Identify stakeholders and KOLs in the eCOA space
  • Input to product teams on new, improved iterations of the eCOA offering
  • As things grow, build out the whole eCOA solutions team

Privacy and application

Privacy notice: Zest is working as an agency on behalf of this client, and as such, a CV may be needed before full disclosure can be given as to the business or detailed information about the role. All CVs and discussions are treated with absolute confidence, and no information is ever sent to any client with your express consent after speaking with a consultant about the specific role in which you’re interested. Zest Business Group is ICO registered and GDPR regulated.

Benefits

  • Leading Manufacturers of Smart and Efficient Instruments and Technologies in the Optical Industry
  • Covering London & South East
  • Paying up to £45,000 + Vehicle + Benefits
  • Excellent opportunity for GMC registered doctor
  • Strategic and operational role
  • Covering Surrey, Berkshire, West Sussex and Hampshire

Service Delivery Director, eCOA in London employer: Zest Business

As a leading disruptor in the neurological and CNS space, this company offers an exceptional work environment that fosters innovation and collaboration. Employees benefit from a strong focus on professional growth, with opportunities to build and lead new functions like the eCOA solutions team, all while working remotely from the UK, EU, or US. The company's commitment to cutting-edge technology and research-driven solutions ensures that you will be part of a mission that significantly impacts patient outcomes and advances the field of neurology.

Z

Contact Details:

Zest Business Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Service Delivery Director, eCOA in London

Tip Number 1

Network like a pro! Reach out to your connections in the eCOA space and let them know you're on the hunt for a Service Delivery Director role. A personal recommendation can go a long way in landing that interview.

Tip Number 2

Prepare for those technical sales presentations! Brush up on your eCOA knowledge and practice explaining complex solutions in simple terms. We want you to shine when it comes to showcasing your expertise.

Tip Number 3

Engage with potential clients before the interview! Show your interest by discussing their needs and how you can help. This proactive approach will demonstrate your commitment and understanding of the eCOA landscape.

Tip Number 4

Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.

We think you need these skills to ace Service Delivery Director, eCOA in London

eCOA Solutions Delivery
Technical Sales Presentations
Client Engagement
Solution Selling
Stakeholder Identification
Software Implementation
Cross-Functional Collaboration

Some tips for your application 🫡

Tailor Your CV:Make sure your CV reflects the specific skills and experiences that align with the eCOA role. Highlight your experience in eCOA solutions delivery and any relevant technical skills to catch our eye!

Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the eCOA space and how your background makes you the perfect fit for this role. Keep it engaging and personal!

Showcase Your Communication Skills:As a Service Delivery Director, strong communication is key. In your application, demonstrate your ability to engage with clients and stakeholders effectively. Share examples of past experiences where you've excelled in this area.

Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!

How to prepare for a job interview at Zest Business

Know Your eCOA Inside Out

Make sure you have a solid understanding of eCOA solutions and their implementation processes. Brush up on the latest trends and technologies in the eCOA space, as well as the specific offerings of the company you're interviewing with. This will help you engage confidently with interviewers and demonstrate your expertise.

Prepare for Technical Sales Presentations

Since delivering technical sales presentations is a key responsibility, practice explaining complex concepts in simple terms. Use examples from your past experiences to illustrate how you've successfully communicated technical information to clients or stakeholders. This will show that you can bridge the gap between technical and non-technical audiences.

Engage with Real-World Scenarios

Think about potential challenges you might face in the role and prepare to discuss how you would tackle them. Consider scenarios related to client engagement, stakeholder identification, and solution selling. This will not only showcase your problem-solving skills but also your proactive approach to the role.

Showcase Your Collaborative Spirit

Highlight your experience working across various functions, especially in collaboration with business development teams. Be ready to share examples of how you've successfully worked with others to deliver solutions. This will demonstrate that you understand the importance of teamwork in achieving business goals.