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For Companies At a Glance
- Tasks: Provide technical support and solve complex queries for customers in optics.
- Company: Join a premium optical lens manufacturer with a focus on innovation.
- Benefits: Earn up to £29,000 plus bonuses, with great health benefits and training.
- Other info: Enjoy a dynamic work environment with opportunities for career growth.
- Why this job: Transition from lab work to a customer-facing role while utilising your optical expertise.
- Qualifications: Experience in optics or as an Optical Assistant with strong technical skills.
The predicted salary is between 29000 - 29000 £ per year.
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site. This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It's a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics. With a full manufacturing and glazing facility on site, you'll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
- Technical Support
- Provide technical support to customers, Customer Service colleagues, and the Sales Team
- Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
- Support the customer returns process, offering technical guidance and helping resolve more complex cases
- Assist customers with e-ordering, remote edging, and tracing services
- Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
- Receive and process customer orders accurately via phone, email, and online systems
- Manage orders through production and keep customers informed on progress and delivery times
- Respond to enquiries regarding products, pricing, availability, promotions, and account queries
- Handle customer issues and complaints professionally, managing expectations clearly
- Work closely with internal teams including production and sales to support customer requirements
- Follow all company and departmental processes and procedures
- Manage workload effectively while maintaining a high level of accuracy and attention to detail
- Continue to build technical product knowledge through structured training
Requirements
- Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
- Good practical understanding of spectacle lenses and glazing processes
- Experience in a customer service or technical support role within optics
- Confident using Microsoft Office and customer or order management systems
- Strong attention to detail and accuracy
- Clear, professional written and verbal communication skills
- Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
- Basic Salary up to £29,000 depending on experience
- £1,000 end of year bonus
- Additional Christmas bonus
- 20 days holiday rising to 25 with service
- Monday to Friday with 1 in 3 Saturday mornings (09:00 - 12:00, paid as overtime)
- Rotating shifts
- HealthShield cashback scheme for health checks including dental and optical
- Employee Assistance Programme
- Group Life cover
- Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor/lab while keeping you close to the technical side of optics, this could be a strong next step.
Optical Customer Technical Support Advisor employer: Zest Business Group
Contact Detail:
Zest Business Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Customer Technical Support Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of lenses and glazing processes, as you might get quizzed during interviews. Show off your expertise and problem-solving skills to impress the hiring team.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your chat to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at StudySmarter, which is always a bonus!
We think you need these skills to ace Optical Customer Technical Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in optics and customer support. We want to see how your background in glazing or as an Optical Assistant makes you the perfect fit for this role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Optical Customer Technical Support Advisor position and how your skills can help us support our customers effectively.
Show Off Your Technical Knowledge: Since this role involves solving complex queries, don’t shy away from showcasing your technical expertise with lenses and glazing processes. We love seeing candidates who can demonstrate their practical knowledge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Milton Keynes!
How to prepare for a job interview at Zest Business Group
✨Know Your Optics
Brush up on your technical knowledge about spectacle lenses and glazing processes. Be ready to discuss specific examples from your experience that showcase your understanding of these areas, as this will demonstrate your expertise and confidence in the subject.
✨Practice Customer Scenarios
Prepare for potential customer service scenarios you might face in the role. Think about how you would handle complex enquiries or complaints, and practice articulating your thought process clearly. This will show your problem-solving skills and ability to communicate effectively.
✨Familiarise Yourself with the Company
Research Zest Optical and their products thoroughly. Understanding their values, mission, and the specifics of their optical lens offerings will help you tailor your responses and show genuine interest in the company during the interview.
✨Showcase Your Team Spirit
Since the role involves working closely with production, customer service, and sales teams, be prepared to discuss your experience collaborating with others. Highlight instances where you contributed to a team effort, as this will illustrate your ability to work well in a collaborative environment.