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- Tasks: Assist customers with eyewear selection and provide expert advice via email, chat, and phone.
- Company: Join one of the UK's largest independent online retailers of luxury eyewear.
- Benefits: Enjoy a competitive salary, staff discounts, and professional development opportunities.
- Why this job: Be part of a fast-growing team with a strong reputation for customer excellence.
- Qualifications: Experience as an Optical Assistant and excellent communication skills required.
- Other info: Flexible hours with a supportive work environment and career growth potential.
The predicted salary is between 24000 - 25000 £ per year.
Optical Assistant – Online Retailer – Bury (Greater Manchester)
Optical Assistant – Online Retailer – Bury (Greater Manchester)
Salary: £24,000 – £25,000 | Full or Part Time (min 30 hours/week) | Permanent
Location: Head Office, Bury, Greater Manchester
Overview
A fantastic opportunity has arisen for an experienced Optical Assistant to join the customer service team of one of the UK\’s largest independent online retailers of luxury sunglasses and prescription eyewear.
Based at a modern head office in Bury, you\\\’ll support customers through their eyewear journey, offering expert product and prescription advice via email, live chat, and phone. You\\\’ll be part of a fast-growing business with over 26,000 five-star Trustpilot reviews and a strong reputation for customer excellence.
Key Duties
- Assist customers with frame and lens selection for prescription eyewear
- Handle enquiries via phone, email, and live chat
- Offer expert advice on prescription lenses, product features, and styling
- Support order tracking, aftercare, and customer issue resolution
- Work closely with in-house teams including the optical lab and fulfilment
Requirements
- Proven experience as an Optical Assistant
- Strong product knowledge across prescription lenses and designer eyewear
- Excellent communication and multitasking skills
- Confident using IT systems in a customer service setting
- Calm, professional, and proactive attitude
Benefits
- Salary: £24,500 – £25,000 (depending on experience)
- Hours: Full or part time (30 – 37.5 hours/week), 9am – 5pm
- Primarily Monday to Friday with occasional weekends
- Holidays: 26 days + Bank Holidays
- Other: Staff discount, pension scheme, professional development fees paid
To Apply
Click \\\’Apply Now\\\’ or
Job Info
- Job Title: Optical Assistant – Online Retailer – Bury (Greater Manchester)
- Company: Zest Business Group
- Location: Head Office, Bury
- Salary: £24,500 – £25,000 Per annum
- Posted: Sep 24th 2025
- Closes: Oct 25th 2025
- Sector: Medical, Pharmaceutical & Scientific
- Contract: Permanent
- Hours: Full Time
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Optical Assistant - Online Retailer - Bury (Greater Manchester) employer: Zest Business Group
Contact Detail:
Zest Business Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant - Online Retailer - Bury (Greater Manchester)
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical industry or customer service. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Optical Assistants and practice your responses. We want you to shine when discussing your experience with eyewear and customer service.
✨Tip Number 3
Show off your passion! When you get the chance to speak with potential employers, let them know why you love working in the optical field. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Optical Assistant - Online Retailer - Bury (Greater Manchester)
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience as an Optical Assistant. We want to see how you've helped customers with their eyewear journey before, so share specific examples of your product knowledge and customer service skills.
Be Personable: When writing your application, let your personality shine through! We love a calm and professional attitude, but a touch of warmth and friendliness can really make your application stand out. Remember, we’re all about customer excellence!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific duties from the job description that you’ve done in the past, like handling enquiries or offering expert advice on lenses.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Zest Business Group
✨Know Your Products Inside Out
Make sure you brush up on your knowledge of prescription lenses and designer eyewear. Familiarise yourself with the latest trends and features, as well as the specific products the company offers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since you'll be assisting customers via email, live chat, and phone, it's crucial to demonstrate excellent communication skills. Practice answering common customer queries out loud or with a friend. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Multitasking Abilities
The role requires juggling multiple tasks, so be prepared to discuss how you've successfully managed similar situations in the past. Think of examples where you handled customer inquiries while keeping track of orders or collaborating with other teams.
✨Stay Calm and Professional
A calm and proactive attitude is key in customer service roles. During the interview, maintain a positive demeanour, even when discussing challenging scenarios. This will reflect your ability to handle pressure and provide excellent customer support.
