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- Tasks: Assist customers with eyewear selection and provide expert advice via email, chat, and phone.
- Company: Join one of the UK's largest independent online retailers of luxury eyewear.
- Benefits: Enjoy a competitive salary, staff discounts, and professional development opportunities.
- Why this job: Be part of a fast-growing team with a strong reputation for customer excellence.
- Qualifications: Experience as an Optical Assistant and excellent communication skills required.
- Other info: Flexible hours with a supportive work environment and career growth potential.
The predicted salary is between 24000 - 25000 £ per year.
Optical Assistant – Online Retailer – Bury (Greater Manchester)
Head office, Bury (Greater Manchester)
Permanent | Full-Time or Part-Time (min. 30 hrs/week)
Job Type & Location
Permanent, ideally full time (minimum 30 hours per week). Office-based near Bury, Greater Manchester.
Position Overview
As an Optical Assistant, you\’ll be a key member of the customer service team, providing personalised eyewear advice and support to customers over email, live chat, and phone. You\’ll leverage your optical knowledge to guide customers through frame and lens selections, order-related questions, and aftercare, ensuring every interaction reflects the team\’s commitment to excellence.
Key Responsibilities
- Respond to customer enquiries via digital channels (email, chat, phone)
- Provide tailored recommendations for frames, prescription lenses, and sunglasses
- Support customers with order tracking, modifications, and aftercare advice
- Identify and resolve customer concerns with empathy and efficiency
- Utilise internal systems to manage and log customer interactions accurately
- Maintain up-to-date knowledge of products and procedures, and share insights with the team
What We\’re Looking For
- Previous experience as an Optical Assistant
- Strong understanding of prescription lenses, optical frames, and sunglasses
- Excellent communication and customer service skills with a calm and professional demeanor
- Comfortable multitasking across digital communication channels and administrative systems
- A team player who is organised, attentive to detail, and commercially aware
What\’s On Offer
- Salary: £25,000 – £26,000 per annum (depending on experience)
- Hours: 30 – 37.5 hours per week, full or part-time considered
- Schedule: 9 am – 5 pm, including occasional weekend shifts
- Annual Leave: 26 days plus Bank Holidays
- Benefits: Staff discount, pension scheme, paid professional development fees
- Work Environment: Modern head office with onsite Optical Glazing Lab and fulfilment centre, supported by a friendly and dynamic team
To apply, please click the Apply Now link.
Job Title: Optical Assistant – Online Retailer – Bury (Greater Manchester)
Company: Zest Business Group
Location: Greater Manchester
Posted: Jan 16th 2026 | Closes: Feb 16th 2026
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Optical Assistant - Online Retailer - Bury (Greater Manchester) employer: Zest Business Group
Contact Detail:
Zest Business Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant - Online Retailer - Bury (Greater Manchester)
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical industry or customer service. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Optical Assistants and practice your responses. We want you to shine when discussing your experience with eyewear and customer service.
✨Tip Number 3
Show off your passion! When you get the chance to speak with potential employers, let them know why you love working in the optical field. Your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Optical Assistant - Online Retailer - Bury (Greater Manchester)
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience as an Optical Assistant. We want to see how you've helped customers with their eyewear journey before, so share specific examples of your product knowledge and customer service skills.
Be Personable: When writing your application, let your personality shine through! We love a calm and professional attitude, but a touch of warmth and friendliness can really make your application stand out. Remember, we’re all about customer excellence!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific duties from the job description that you’ve done in the past, like handling enquiries or offering expert advice on lenses.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Zest Business Group
✨Know Your Products Inside Out
Make sure you brush up on your knowledge of prescription lenses and designer eyewear. Familiarise yourself with the latest trends and features, as well as the specific products the company offers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since you'll be assisting customers via email, live chat, and phone, it's crucial to demonstrate excellent communication skills. Practice answering common customer queries out loud or with a friend. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Multitasking Abilities
The role requires juggling multiple tasks, so be prepared to discuss how you've successfully managed similar situations in the past. Think of examples where you handled customer inquiries while keeping track of orders or collaborating with other teams.
✨Stay Calm and Professional
A calm and proactive attitude is key in customer service roles. During the interview, maintain a positive demeanour, even when discussing challenging scenarios. This will reflect your ability to handle pressure and provide excellent customer support.
