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For Companies At a Glance
- Tasks: Help customers choose stylish eyewear and provide expert advice via email, chat, and phone.
- Company: Join one of the UK's top independent online retailers for luxury sunglasses and prescription eyewear.
- Benefits: Enjoy a competitive salary, flexible hours, staff discounts, and 26 days holiday plus bank holidays.
- Why this job: Be part of a fast-growing team with a stellar reputation for customer service excellence.
- Qualifications: Experience as an Optical Assistant and strong knowledge of eyewear products are essential.
- Other info: Work in a modern office environment in Bury, Greater Manchester.
The predicted salary is between 24000 - 25000 £ per year.
Head office, Bury (Greater Manchester)
Permanent | Full-Time or Part-Time (min.30 hrs/week)
A unique opportunity has arisen for an Optical Assistant to join the UK\’s leading independent online retailer of luxury sunglasses and prescription eyewear, headquartered near Bury, Greater Manchester.
With over 20 years of experience and more than 26,000 5‑star Trustpilot reviews, they combine expert optical knowledge with trend‑setting fashion to deliver a standout customer experience.
Job Type & Location
- Permanent, ideally full time (minimum 30 hours per week)
- Office-based near Bury, Greater Manchester
Position Overview
As an Optical Assistant, you\’ll be a key member of the customer service team, providing personalised eyewear advice and support to customers over email, live chat, and phone. You\’ll leverage your optical knowledge to guide customers through frame and lens selections, order‑related questions, and aftercare, ensuring every interaction reflects the team\’s commitment to excellence.
Key Responsibilities
- Respond to customer enquiries via digital channels (email, chat, phone)
- Provide tailored recommendations for frames, prescription lenses, and sunglasses
- Support customers with order tracking, modifications, and aftercare advice
- Identify and resolve customer concerns with empathy and efficiency
- Utilise internal systems to manage and log customer interactions accurately
- Maintain up-to-date knowledge of products and procedures, and share insights with the team
What We\’re Looking For
- Previous experience as an Optical Assistant
- Strong understanding of prescription lenses, optical frames, and sunglasses
- Excellent communication and customer service skills with a calm and professional demeanor
- Comfortable multitasking across digital communication channels and administrative systems
- A team player who is organised, attentive to detail, and commercially aware
What\’s On Offer
- Salary: £25,000 – £26,000 per annum (depending on experience)
- Hours: 30 – 37.5 hours per week, full or part-time considered
- Schedule: 9am – 5pm, including occasional weekend shifts
- Annual Leave: 26 days plus Bank Holidays
- Benefits: Staff discount, pension scheme, paid professional development fees
- Work Environment: Modern head office with onsite Optical Glazing Lab and fulfilment centre, supported by a friendly and dynamic team
If you\’re an experienced Optical Assistant looking to apply your clinical knowledge in a new environment within the industry, this is the opportunity for you.
To apply, please click the Apply Now link or get in touch via WhatsApp for more information.
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Optical Assistant - Online Retailer - Bury (Greater Manchester) employer: Zest Business Group
Contact Detail:
Zest Business Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant - Online Retailer - Bury (Greater Manchester)
✨Tip Number 1
Familiarise yourself with the latest trends in eyewear and prescription lenses. Being knowledgeable about current styles and technologies will help you stand out during interviews, as you'll be able to engage in meaningful conversations about products.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since the role involves assisting customers via phone, email, and live chat, being articulate and confident in your responses will demonstrate your suitability for the position.
✨Tip Number 3
Showcase your multitasking abilities by preparing examples of how you've successfully managed multiple customer inquiries or tasks simultaneously in previous roles. This will highlight your capability to thrive in a fast-paced environment.
✨Tip Number 4
Research the company’s values and customer service philosophy. Understanding their commitment to customer excellence will allow you to align your answers with their expectations during the interview process.
We think you need these skills to ace Optical Assistant - Online Retailer - Bury (Greater Manchester)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key duties and requirements of the Optical Assistant position. Tailor your application to highlight relevant experience and skills that match what the company is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience as an Optical Assistant or in customer service roles. Mention specific examples where you provided expert advice or resolved customer issues effectively.
Showcase Communication Skills: Since the role involves assisting customers via email, live chat, and phone, make sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and consider including examples of how you've successfully communicated with customers in the past.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you want to work for this online retailer specifically, and how you can contribute to their reputation for customer excellence.
How to prepare for a job interview at Zest Business Group
✨Showcase Your Optical Knowledge
Make sure to brush up on your knowledge of prescription lenses and designer eyewear. Be prepared to discuss specific products and how they meet customer needs, as this will demonstrate your expertise and passion for the role.
✨Demonstrate Excellent Communication Skills
Since you'll be assisting customers via email, live chat, and phone, practice clear and concise communication. Think about examples from your past experience where you successfully resolved customer issues or provided exceptional service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to handle a difficult customer or provide styling advice. Think through your responses to show how you would approach these situations calmly and professionally.
✨Familiarise Yourself with the Company
Research the online retailer's reputation and values. Understanding their commitment to customer excellence and their product range will help you align your answers with what they are looking for in an Optical Assistant.
