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- Tasks: Help customers choose stylish eyewear and provide expert advice via email, chat, and phone.
- Company: Join one of the UK's top independent online retailers for luxury sunglasses and prescription eyewear.
- Benefits: Enjoy a competitive salary, flexible hours, staff discounts, and 26 days holiday plus bank holidays.
- Why this job: Be part of a fast-growing team with a stellar reputation for customer service excellence.
- Qualifications: Experience as an Optical Assistant and strong knowledge of eyewear products are essential.
- Other info: Work in a modern office environment in Bury, Greater Manchester.
Optical Assistant – Online Retailer – Bury (Greater Manchester)
Salary: 24,000 – 25,000 Full or Part Time (min 30 hours/week) Permanent
Location: Head Office, Bury, Greater Manchester
About the Role
A fantastic opportunity has arisen for an experienced Optical Assistant to join the customer service team one of the UK\’s largest independent online retailer of luxury sunglasses and prescription eyewear.
Based at a modern head office in Bury, you\’ll support customers through their eyewear journey, offering expert product and prescription advice via email, live chat, and phone. You\’ll be part of a fast-growing business with over 26,000 five-star Trustpilot reviews and a strong reputation for customer excellence.
Key Duties
- Assist customers with frame and lens selection for prescription eyewear
- Handle enquiries via phone, email, and live chat
- Offer expert advice on prescription lenses, product features, and styling
- Support order tracking, aftercare, and customer issue resolution
- Work closely with in-house teams including the optical lab and fulfilment
Requirements
- Proven experience as an Optical Assistant
- Strong product knowledge across prescription lenses and designer eyewear
- Excellent communication and multitasking skills
- Confident using IT systems in a customer service setting
- Calm, professional, and proactive attitude
Benefits
- Salary: 24,500 – 25,000 (depending on experience)
- Hours: Full or part time (30 – 37.5 hours/week), 9am – 5pm
- Primarily Monday to Friday with occasional weekends
- Holidays: 26 days + Bank Holidays
- Other: Staff discount, pension scheme, professional development fees paid
To Apply
Click \’Apply Now\’ or get in touch via WhatsApp for further information.
Optical Assistant - Online Retailer - Bury (Greater Manchester) employer: Zest Business Group
Contact Detail:
Zest Business Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant - Online Retailer - Bury (Greater Manchester)
✨Tip Number 1
Familiarise yourself with the latest trends in eyewear and prescription lenses. Being knowledgeable about current styles and technologies will help you stand out during interviews, as you'll be able to engage in meaningful conversations about the products.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Since the role involves assisting customers via email, live chat, and phone, being articulate and confident in your responses will demonstrate your suitability for the position.
✨Tip Number 3
Showcase your multitasking abilities by preparing examples of how you've successfully managed multiple customer inquiries or tasks simultaneously in previous roles. This will highlight your capability to thrive in a fast-paced environment.
✨Tip Number 4
Research the company’s values and customer service philosophy. Understanding their commitment to customer excellence will allow you to align your answers and demonstrate that you're a great fit for their team.
We think you need these skills to ace Optical Assistant - Online Retailer - Bury (Greater Manchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as an Optical Assistant. Emphasise your product knowledge, customer service skills, and any specific achievements in previous roles that relate to eyewear.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the optical industry and your understanding of the role. Mention how your skills align with the company's commitment to customer excellence and your ability to handle enquiries effectively.
Highlight Communication Skills: Since the role involves assisting customers via email, live chat, and phone, make sure to demonstrate your excellent communication skills in your application. Provide examples of how you've successfully resolved customer issues in the past.
Showcase IT Proficiency: Mention your experience with IT systems in a customer service setting. If you have used specific software or tools related to order tracking or customer management, include that information to strengthen your application.
How to prepare for a job interview at Zest Business Group
✨Showcase Your Optical Knowledge
Make sure to brush up on your knowledge of prescription lenses and designer eyewear. Be prepared to discuss specific products and how they can meet customer needs, as this will demonstrate your expertise and suitability for the role.
✨Demonstrate Excellent Communication Skills
Since you'll be assisting customers via email, live chat, and phone, practice articulating your thoughts clearly and concisely. Consider role-playing common customer scenarios to showcase your ability to handle enquiries effectively.
✨Highlight Your Multitasking Abilities
The role requires juggling multiple tasks at once, so be ready to provide examples from your past experience where you successfully managed several responsibilities simultaneously. This will show that you can thrive in a fast-paced environment.
✨Prepare Questions About the Company
Research the online retailer and its reputation for customer excellence. Prepare thoughtful questions about their products, services, and company culture to show your genuine interest in becoming part of their team.