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- Tasks: Provide technical support and solve complex queries for customers in the optical industry.
- Company: Join a premium optical lens manufacturer with a focus on innovation.
- Benefits: Up to £29,000 salary, bonuses, health benefits, and 25 days holiday.
- Why this job: Combine your optical knowledge with customer service in a dynamic office environment.
- Qualifications: Experience in optics or customer service with strong technical skills required.
- Other info: Enjoy ongoing training and career development opportunities in a supportive team.
The predicted salary is between 29000 - 29000 £ per year.
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site. This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It's a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you will be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities- Technical Support
- Provide technical support to customers, Customer Service colleagues, and the Sales Team.
- Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels.
- Support the customer returns process, offering technical guidance and helping resolve more complex cases.
- Assist customers with e-ordering, remote edging, and tracing services.
- Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes.
- Customer Service
- Receive and process customer orders accurately via phone, email, and online systems.
- Manage orders through production and keep customers informed on progress and delivery times.
- Respond to enquiries regarding products, pricing, availability, promotions, and account queries.
- Handle customer issues and complaints professionally, managing expectations clearly.
- General Duties
- Work closely with internal teams including production and sales to support customer requirements.
- Follow all company and departmental processes and procedures.
- Manage workload effectively while maintaining a high level of accuracy and attention to detail.
- Continue to build technical product knowledge through structured training.
- Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge.
- Good practical understanding of spectacle lenses and glazing processes.
- Experience in a customer service or technical support role within optics.
- Confident using Microsoft Office and customer or order management systems.
- Strong attention to detail and accuracy.
- Clear, professional written and verbal communication skills.
- Personable, confident, and comfortable working with customers and colleagues at all levels.
- Basic Salary up to £29,000 depending on experience.
- £1,000 end of year bonus.
- Additional Christmas bonus.
- 20 days holiday rising to 25 with service.
- Monday to Friday with 1 in 3 Saturday mornings (09:00 - 12:00, paid as overtime).
- Rotating shifts Week 1: 08:30 - 17:00 Week 2: 09:30 - 18:00.
- HealthShield cashback scheme for health checks including dental and optical.
- Employee Assistance Programme.
- Group Life cover.
- Ongoing training and long-term career development opportunities.
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor/lab while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now. To apply, please send your CV to or call (phone number removed) for more information.
Optical Customer Technical Support Advisor in Milton Keynes employer: Zest Business Group
Contact Detail:
Zest Business Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Customer Technical Support Advisor in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of spectacle lenses and glazing processes. Being able to confidently discuss these topics will show potential employers that you're the right fit for the Optical Customer Technical Support Advisor role.
✨Tip Number 3
Practice your customer service skills! Role-play with a friend or family member to handle complex enquiries and complaints. This will help you feel more comfortable and articulate during interviews, especially since this role involves a lot of customer interaction.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your CV ready and hit that apply button!
We think you need these skills to ace Optical Customer Technical Support Advisor in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in optics and customer service. We want to see how your background in glazing or as an Optical Assistant makes you the perfect fit for this role!
Show Off Your Technical Skills: Don’t hold back on showcasing your technical knowledge about spectacle lenses and glazing processes. We love candidates who can demonstrate their expertise and problem-solving skills in their application.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your experience aligns with our needs. We appreciate a personal touch that shows us you’re genuinely interested.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Zest Business Group
✨Know Your Optics
Brush up on your technical knowledge about spectacle lenses and glazing processes. Be ready to discuss specific examples from your experience that showcase your understanding of these areas, as this will demonstrate your expertise and confidence in the subject.
✨Practice Customer Scenarios
Prepare for potential customer service scenarios you might face in the role. Think about how you would handle complex enquiries or complaints, and practice articulating your thought process clearly. This will show your problem-solving skills and ability to manage customer expectations.
✨Familiarise with Company Processes
Research Zest Optical and their products thoroughly. Understanding their processes and how they support independent opticians will help you align your answers with their values and demonstrate your genuine interest in the company.
✨Showcase Your Communication Skills
Since clear communication is key in this role, be prepared to demonstrate your verbal and written skills during the interview. You might be asked to explain a technical concept simply, so practice breaking down complex information into easy-to-understand terms.