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For Companies At a Glance
- Tasks: Assist customers with eyewear choices and provide top-notch support via digital channels.
- Company: Join a leading luxury online eyewear retailer with a modern workspace.
- Benefits: Competitive salary, generous annual leave, and staff discounts on luxury eyewear.
- Why this job: Combine your passion for eyewear with innovation in a supportive office environment.
- Qualifications: GOC Registered Dispensing Optician with strong customer service skills.
- Other info: Enjoy a close-knit team atmosphere and opportunities for professional growth.
The predicted salary is between 32000 - 35000 £ per year.
Zest Optical are working in partnership with the UK's leading independent online retailers of luxury sunglasses and prescription eyewear to recruit a qualified Dispensing Optician for their head office near Bury. This is a unique opportunity to apply your in-store dispensing experience in a fresh, office-based role focused on customer care, innovation, and digital retail growth.
Key Responsibilities
- Respond to customer enquiries via digital channels (email, chat, phone)
- Provide tailored recommendations for frames, prescription lenses, and sunglasses
- Support customers with order tracking, modifications, and aftercare advice
- Identify and resolve customer concerns with empathy and efficiency
- Utilise internal systems to manage and log customer interactions accurately
- Maintain up-to-date knowledge of products and procedures, and share insights with the team
About the Business
20+ years of success as a top-rated luxury online eyewear retailer; over 23,000 5-star reviews on Trustpilot; head office includes modern workspace, Optical Glazing Lab, and fulfilment centre; known for combining quality, service, and a passion for premium eyewear.
What We’re Looking For
- GOC Registered Dispensing Optician
- Strong commercial awareness and a customer-first mindset
- Comfortable using digital systems and communication tools
- Excellent collaboration and communication skills
- Passion for innovation and service development in optical retail
What’s On Offer
- Salary: £32,000 to £35,000 per year + performance-related bonus
- Working hours: 30-37.5 hours per week; reduced weekend working compared with most practice-based roles
- Annual leave: 26 days + bank holidays
- Professional fees: GOC and ABDO fees paid
- Staff discount: generous discount on luxury eyewear products
- Office working: work from head office location, surrounded by a highly experienced, close-knit team
Job Details
Job Type: Permanent, ideally full time, minimum 30 hours per week. Location: office-based near Bury, Greater Manchester.
Dispensing Optician - Head Office - Online Eyewear - Bury in Manchester employer: Zest Business Group
Contact Detail:
Zest Business Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispensing Optician - Head Office - Online Eyewear - Bury in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical industry and let them know you're on the hunt for a Dispensing Optician role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get comfy with digital tools! Since this role involves responding to customer enquiries through various online channels, brush up on your communication skills and get familiar with any software they might use. It’ll show you’re ready to hit the ground running.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer care and product knowledge. Think about how you can demonstrate your passion for innovation in optical retail. We want to see that spark!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining a top-rated luxury eyewear retailer like Zest Optical.
We think you need these skills to ace Dispensing Optician - Head Office - Online Eyewear - Bury in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Dispensing Optician role. Highlight your customer care experience and any digital tools you've used, as we love innovation and a customer-first mindset!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share your passion for eyewear and how you can contribute to our team. Be genuine and let us know why you're excited about this office-based opportunity.
Show Off Your Communication Skills: Since you'll be responding to customer enquiries through various digital channels, make sure to demonstrate your excellent communication skills in your application. We want to see how you can connect with customers effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Zest Business Group
✨Know Your Products Inside Out
Make sure you’re well-versed in the latest eyewear trends, frame styles, and lens options. This knowledge will help you provide tailored recommendations during the interview, showcasing your expertise and passion for the industry.
✨Showcase Your Customer Care Skills
Prepare examples of how you've handled customer enquiries or resolved issues in the past. Highlight your ability to empathise with customers and provide efficient solutions, as this role heavily focuses on customer care.
✨Familiarise Yourself with Digital Tools
Since the role involves using digital systems for customer interactions, brush up on any relevant software or communication tools. Being comfortable with technology will demonstrate your readiness for an office-based position.
✨Emphasise Team Collaboration
Think of instances where you’ve worked effectively within a team. This role requires excellent collaboration skills, so be ready to discuss how you contribute to a positive team environment and support your colleagues.
