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For Companies At a Glance
- Tasks: Provide personalised eyewear advice and support to customers via digital channels.
- Company: Join a top-rated luxury online eyewear retailer with over 20 years of success.
- Benefits: Competitive salary, generous annual leave, and staff discounts on luxury eyewear.
- Why this job: Be part of a forward-thinking team and make a real impact in optical retail.
- Qualifications: GOC Registered Dispensing Optician with strong customer service skills.
- Other info: Enjoy a modern workspace and excellent career growth opportunities.
The predicted salary is between 32000 - 35000 £ per year.
Zest Optical are working in partnership with the UK's leading independent online retailers of luxury sunglasses and prescription eyewear to recruit a qualified Dispensing Optician for their head office near Bury. This is a unique opportunity to apply your in-store dispensing experience in a fresh, office-based role focused on customer care, innovation, and digital retail growth.
Job Type: Permanent, Ideally Full Time, Minimum 30 Hours Per Week
Location: Office-based near Bury, Greater Manchester
Role Overview
As a Dispensing Optician, you'll be a key member of the customer service team, providing personalised eyewear advice and support to customers over email, live chat, and phone. You'll guide customers through frame and lens selections, order-related questions, and aftercare, ensuring every interaction reflects the team's commitment to excellence.
Key Responsibilities
- Respond to customer enquiries via digital channels (email, chat, phone)
- Provide tailored recommendations for frames, prescription lenses, and sunglasses
- Support customers with order tracking, modifications, and aftercare advice
- Identify and resolve customer concerns with empathy and efficiency
- Utilise internal systems to manage and log customer interactions accurately
- Maintain up-to-date knowledge of products and procedures, and share insights with the team
About the Business
- 20+ years of success as a top-rated luxury online eyewear retailer
- Over 23,000 5-star reviews on Trustpilot
- Head office includes modern workspace, Optical Glazing Lab, and fulfilment centre
- Known for combining quality, service, and a passion for premium eyewear
What We're Looking For
- GOC Registered Dispensing Optician
- Strong commercial awareness and a customer-first mindset
- Comfortable using digital systems and communication tools
- Excellent collaboration and communication skills
- Passion for innovation and service development in optical retail
What's On Offer
- Salary: £32,000 to £35,000 per year + performance-related bonus
- Working Hours: 30-37.5 hours per week
- Weekend Commitment: Reduced weekend working compared with most practice-based roles
- Annual Leave: 26 days + bank holidays
- Professional Fees: GOC and ABDO fees paid
- Staff Discount: Generous discount on luxury eyewear products
- Office Working: Work from head office location, surrounded by a highly experienced, close-knit team
If you're a Dispensing Optician looking for a forward-thinking role outside of traditional practice, this is your chance to join a forward thinking, customer focused eyewear business. Apply now.
Dispensing Optician - Head Office - Online Eyewear - Bury employer: Zest Business Group
Contact Detail:
Zest Business Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispensing Optician - Head Office - Online Eyewear - Bury
✨Tip Number 1
Network like a pro! Reach out to your contacts in the optical industry and let them know you're on the lookout for new opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Follow companies like Zest Optical on LinkedIn and engage with their posts. This not only shows your interest but also helps you stay updated on any job openings or company news.
✨Tip Number 3
Prepare for virtual interviews by practising common questions and showcasing your customer service skills. Remember, they want to see how you handle inquiries and provide tailored advice, so be ready to shine!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t miss out on this unique opportunity!
We think you need these skills to ace Dispensing Optician - Head Office - Online Eyewear - Bury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Dispensing Optician role. Highlight your customer service experience and any digital tools you've used, as we love a tech-savvy team member!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about eyewear and how you can contribute to our customer-first approach. Keep it friendly and professional – we want to get to know the real you!
Showcase Your Communication Skills: Since you'll be interacting with customers via email, chat, and phone, it's essential to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to show your empathy and understanding.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on this fantastic opportunity to join our team!
How to prepare for a job interview at Zest Business Group
✨Know Your Stuff
Make sure you brush up on your knowledge of eyewear products, including frames and lenses. Familiarise yourself with the latest trends in luxury eyewear and be ready to discuss how you can apply your in-store experience to an online setting.
✨Show Off Your Customer Care Skills
Since this role is all about providing personalised advice, think of examples from your past where you've gone above and beyond for a customer. Be prepared to share these stories during the interview to demonstrate your commitment to excellent service.
✨Get Comfortable with Digital Tools
As you'll be using digital channels to communicate with customers, it’s essential to show that you're tech-savvy. Familiarise yourself with common communication tools and be ready to discuss how you’ve used technology to enhance customer interactions in the past.
✨Emphasise Team Collaboration
This position requires strong collaboration skills, so think about times when you've worked effectively within a team. Be ready to explain how you can contribute to a close-knit team environment and support your colleagues in delivering top-notch customer care.
