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- Tasks: Provide technical support and customer service for optical lenses and glazing processes.
- Company: Join a premium optical lens manufacturer in Milton Keynes.
- Benefits: Up to £29,000 salary, bonuses, health benefits, and 20-25 days holiday.
- Why this job: Combine your optical knowledge with customer interaction in a dynamic office environment.
- Qualifications: Experience in optical glazing or as an Optical Assistant with strong technical skills.
- Other info: Enjoy ongoing training and career development opportunities.
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site. This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It is a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you will be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities- Technical Support
- Provide technical support to customers, Customer Service colleagues, and the Sales Team
- Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
- Support the customer returns process, offering technical guidance and helping resolve more complex cases
- Assist customers with e-ordering, remote edging, and tracing services
- Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
- Customer Service
- Receive and process customer orders accurately via phone, email, and online systems
- Manage orders through production and keep customers informed on progress and delivery times
- Respond to enquiries regarding products, pricing, availability, promotions, and account queries
- Handle customer issues and complaints professionally, managing expectations clearly
- General Duties
- Work closely with internal teams including production and sales to support customer requirements
- Follow all company and departmental processes and procedures
- Manage workload effectively while maintaining a high level of accuracy and attention to detail
- Continue to build technical product knowledge through structured training
- Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
- Good practical understanding of spectacle lenses and glazing processes
- Experience in a customer service or technical support role within optics
- Confident using Microsoft Office and customer or order management systems
- Strong attention to detail and accuracy
- Clear, professional written and verbal communication skills
- Personable, confident, and comfortable working with customers and colleagues at all levels
- Basic Salary up to 29,000 depending on experience
- 1,000 end of year bonus
- Additional Christmas bonus
- 20 days holiday rising to 25 with service
- Monday to Friday with 1 in 3 Saturday mornings (09:00 - 12:00, paid as overtime)
- Rotating shifts
- HealthShield cashback scheme for health checks including dental and optical
- Employee Assistance Programme
- Group Life cover
- Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Optical Glazing Technician in Bletchley employer: Zest Business Group
Contact Detail:
Zest Business Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Glazing Technician in Bletchley
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical industry and let them know you're on the hunt for a new role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your technical knowledge about lenses and glazing processes, as well as common customer queries. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Don’t forget to showcase your personality! Employers love candidates who are personable and confident. Be yourself during interviews and interactions, and let your passion for optics come through.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities tailored to your skills and experience right there.
We think you need these skills to ace Optical Glazing Technician in Bletchley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in optical glazing or customer support. We want to see how your skills match the role, so don’t be shy about showcasing your technical knowledge and any relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about optics and how your background makes you a perfect fit for the Optical Customer Technical Support Advisor role. Let us know what excites you about working with lenses!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your clear and professional communication style. We love candidates who can convey complex information simply and effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Zest Business Group
✨Know Your Optical Stuff
Brush up on your technical knowledge about spectacle lenses and glazing processes. Be ready to discuss specific examples from your experience that showcase your understanding of these areas, as this role heavily relies on your practical optical knowledge.
✨Show Off Your Customer Service Skills
Prepare to share instances where you've successfully handled complex customer queries or complaints. Highlight your ability to communicate clearly and professionally, as well as how you manage expectations and resolve issues effectively.
✨Familiarise Yourself with the Company
Research Zest Optical and their products. Understanding their values, mission, and the specifics of their optical lens manufacturing will help you tailor your responses and show genuine interest in the role during the interview.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member, focusing on common questions related to technical support and customer service in optics. This will help you articulate your thoughts clearly and boost your confidence before the actual interview.
