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For Companies At a Glance
- Tasks: Support customers with orders, queries, and technical issues while building strong relationships.
- Company: Join a leading Optical manufacturer known for high-quality lab services across the UK.
- Benefits: Enjoy a competitive salary, 20 days holiday, and become part of the Employee Ownership team after 6 months.
- Why this job: Be part of a dynamic team, enhance your customer service skills, and make a real impact.
- Qualifications: 1+ years as an Optical Assistant with excellent customer service skills required.
- Other info: Work Monday to Friday, 9am to 5pm in a supportive office environment.
The predicted salary is between 21000 - 26000 £ per year.
A leading Optical manufacturer based in the Lancaster area are looking for a full time Customer Service Advisor.
They supply high quality optical lab services into Opticians all across the UK, specialising in glazing, surfacing and tinting
Optical Customer Service Advisor- Role
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Head office based role
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Provide customers with a variety of solutions, support and information at the time of interaction. Topics include order chase, order place, order queries, stock issues, technical, resolve EDI queries, deliveries, pricing and promotion.
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Deliver Customer call backs to agreed timeline
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Log all calls received or made
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Accurately and precisely enter/process orders, POS and credits same day, applying knowledge of products
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Expedite urgent orders
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Resolve technical issues using help desk function if necessary
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Contract account managers with any account related issues
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To build long term relationships with our customer & to build rapport on every customer touch point
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Any other departmental function as directed by the Manager
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Liaise with other departments
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1+ years experience of working as an Optical Assistant
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Excellent understanding of customer service
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Ability to develop relationships
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Base salary £23,490
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Monday to Friday – 9am to 5pm
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20 days holiday plus bank holidays
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Become part of the Employee Ownership team after 6 months
Optical Assistant employer: Zest Business Group Ltd
Contact Detail:
Zest Business Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Assistant
✨Tip Number 1
Familiarize yourself with the optical industry and the specific services offered by the company. Understanding glazing, surfacing, and tinting will help you engage more effectively during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in this position. This will prepare you to demonstrate your ability to handle order queries and technical issues confidently.
✨Tip Number 3
Research the company’s values and culture. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is genuinely interested in becoming part of their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Optical Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Optical Assistant position. Understand the key responsibilities and required skills, such as customer service experience and knowledge of optical products.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any specific roles related to the optical industry. Emphasize your ability to build relationships and resolve customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the optical field. Mention specific examples from your past experience that demonstrate your problem-solving skills and ability to handle technical issues.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Zest Business Group Ltd
✨Show Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to build relationships and rapport with customers.
✨Know the Optical Industry
Familiarize yourself with basic optical terminology and processes, such as glazing, surfacing, and tinting. This knowledge will demonstrate your commitment to the role and help you answer technical questions confidently.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've had to resolve technical issues or expedite urgent orders. Employers appreciate candidates who can think on their feet and provide solutions under pressure.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about team dynamics, opportunities for growth, or how success is measured in the position. This shows you're serious about contributing to their success.
