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- Tasks: Lead a team in delivering top-notch eye care and customer service.
- Company: A family-oriented independent opticians with a loyal patient base.
- Benefits: Competitive salary, bonus scheme, and a supportive work environment.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Experience in opticians and team management required.
- Other info: Work Monday to Friday in a dynamic and rewarding setting.
The predicted salary is between 26000 - 30000 £ per year.
An expanding group of independent Opticians based in the North East are looking for a full time Opticians Practice Manager for their well established practice in North Shields, working Monday to Friday!
Opticians Practice Manager - Role
- Family oriented independent Opticians with a very loyal patient base
- Single testing with a focus on quality rather than volume
- Offers personalised services to all patients
- Managing a team of around 4-5 people in total
- Deliver excellent customer service and demonstrate a high degree of professionalism and confidentiality
- Manage the team to achieve high levels of sales performance and customer satisfaction
- Maintain up to date knowledge of our products to recommend the best solution
- Ensure store stock is displayed effectively, hygienically and products and equipment are secured according to Company guidelines
- Accurately operate the POS system and accounts for all transactions (cash, credit, returns)
- Perform work accurately and thoroughly despite time pressure and customer volume, whilst maintaining a friendly and professional attitude
- Identify situations involving unsatisfied customers and act quickly for resolution, keeping notes to convey effective handovers between staff
- Assists the customer in selecting frames and lenses that are best suited for their lifestyle and prescription needs
- Being proactive in keeping up to date with operational standards and training modules to further their knowledge
- Assist with contact lenses and dispensing glasses
- Working 5 from Monday to Friday
- Practice opening times from 8.30am to 5pm
- Salary between £26,000 to £30,000 DOE
- Bonus scheme
Opticians Practice Manager - Requirements
- Previous experience of working within an Opticians
- Previous experience of managing a leading a team
- Committed to the practice development and driven to succeed
- Customer focused
- Sales savvy
- Confident
- Reliable
- Excellent organisational and communication skills
To apply for this role please send your CV or call 0114 238 1726 for more information.
Optometrist in Jarrow employer: Zest Business Group Ltd
Contact Detail:
Zest Business Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optometrist in Jarrow
✨Tip Number 1
Network like a pro! Reach out to your connections in the optical field and let them know you're on the hunt for an Opticians Practice Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your customer service skills. Since this role is all about delivering excellent service, think of examples from your past experiences where you went above and beyond for customers. We want to see that passion shine through!
✨Tip Number 3
Show off your sales savvy! Be ready to discuss how you've driven sales performance in previous roles. Highlight any strategies you've used to boost customer satisfaction and sales – it’s all about demonstrating your impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your CV ready and hit that apply button!
We think you need these skills to ace Optometrist in Jarrow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Optometrist role. Highlight your previous experience in managing a team and your customer service skills, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about optometry and how you can contribute to our family-oriented practice. Keep it friendly yet professional.
Showcase Your Sales Savvy: Since sales performance is important to us, don’t forget to mention any relevant achievements or experiences that demonstrate your ability to drive sales and customer satisfaction in your application.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Zest Business Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of optical products and services. Familiarise yourself with the latest trends in eyewear and contact lenses, as well as any specific offerings from the practice. This will show that you're not just interested in the role but also committed to providing excellent customer service.
✨Showcase Your Leadership Skills
As a Practice Manager, you'll be leading a small team. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them to achieve sales targets and maintain high customer satisfaction. Be ready to discuss your approach to resolving conflicts and ensuring a positive work environment.
✨Customer Service is Key
Demonstrate your commitment to customer satisfaction by preparing scenarios where you've turned an unsatisfied customer into a happy one. Highlight your ability to handle complaints effectively and how you ensure that every patient feels valued and understood.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to get comfortable discussing your experience and answering common interview questions. This will help you articulate your thoughts clearly and confidently during the actual interview, making a great impression on the hiring team.
