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- Tasks: Lead the Customer Experience team and oversee site operations in an adventure sports environment.
- Company: Join a growing company with a strong track record in the adventure sports industry.
- Benefits: Competitive salary around £40k, flexible working days, and opportunities for career growth.
- Why this job: Combine your passion for adventure sports with leadership in a dynamic and exciting role.
- Qualifications: Strong organisational skills, team leadership experience, and a love for adventure sports.
- Other info: Inclusive workplace committed to equal opportunities and personal development.
Zest4Talent are recruiting a Customer Operations Manager for an established and growing company we have a long-standing relationship with. This is an exciting opportunity for a growing business with an impressive track history and a 5-year growth plan already in inception. A competitive salary of c£40k negotiable is on offer. Due to the nature of their industry (Adventure Sport), they are looking for working days of Wednesday to Sunday with a Monday and Tuesday weekend ideally.
The successful candidate for the Customer Operations Manager will have the following attributes and experience:
- An organisational mindset with a positive manner and open personality
- Team leadership skills with the ability to motivate
- A solution resolution approach
- Good attention to detail with the ability to multitask
- A passion for adventure sport
- Experience in an action-based, customer-centric company or a career in hospitality would provide transferable skills that would be perfect for the role.
The Site Operations Manager role will include:
- Reporting to the Head of Operations, overseeing all operational activity at your site
- Ensuring operational days meet set KPIs and metrics with the customer journey being paramount
- Managing a 12-month rota and reporting any staff gaps or recruitment needs
- Ensuring the site is fully compliant with regulations
- Budgeting and planning for site improvement and ensuring maintenance is up to date
- Conducting staff reviews and record keeping
- Overseeing the Customer Experience team including all onsite apprentices
- Supporting the recruitment process within the Customer Experience team as well as the annual recruitment of new apprentices
If this Customer Operations Manager position for this adventure sports company sounds like the ideal next career move and you feel your experience and qualifications align, please contact Michelle @ Zest4Talent or apply without delay for an initial telephone interview.
Zest4Talent values inclusivity and diversity and is committed to promoting equal opportunities for all our candidates. All our consultants are Recruitment and Employment Confederation trained and accredited.
Customer Experience Manager in Maidstone employer: Zest 4 Talent
Contact Detail:
Zest 4 Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in Maidstone
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their adventure sport journey.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Operations Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific challenges related to customer experience and team management. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you need any help.
We think you need these skills to ace Customer Experience Manager in Maidstone
Some tips for your application 🫡
Show Your Passion for Adventure Sport: Make sure to highlight your love for adventure sports in your application. We want to see that you’re not just looking for a job, but that you genuinely care about the industry and can bring that enthusiasm to the role.
Tailor Your CV and Cover Letter: Don’t just send out the same old CV! Take the time to tailor your application to this specific role. Mention relevant experiences and skills that match what we’re looking for, especially around team leadership and customer experience.
Be Organised and Detail-Oriented: Since the role requires good attention to detail and organisational skills, make sure your application reflects that. Keep it neat, clear, and free of typos. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss any important updates from us during the process.
How to prepare for a job interview at Zest 4 Talent
✨Know Your Adventure Sport
Make sure you brush up on your knowledge of adventure sports. This company is all about that passion, so be ready to share your experiences and how they relate to customer operations. Show them you’re not just a manager, but someone who truly understands the thrill of the industry.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team or resolved conflicts. This role requires strong leadership, so be ready to showcase your ability to inspire and manage others effectively.
✨Highlight Your Organisational Mindset
Since the job involves managing rotas and ensuring compliance, come prepared with examples of how you've kept things organised in previous roles. Discuss your attention to detail and how you handle multitasking, especially in high-pressure environments.
✨Showcase Your Problem-Solving Skills
The company values a solution-oriented approach, so think of specific challenges you've faced and how you overcame them. Be ready to discuss your thought process and the steps you took to ensure customer satisfaction, as this will resonate well with their focus on the customer journey.
