Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee operations, manage staff, and ensure an exceptional customer experience in adventure sports.
- Company: Established adventure sports company with a strong growth plan.
- Benefits: Competitive salary around £40k, inclusive culture, and opportunities for career advancement.
- Why this job: Join a dynamic team and make a real impact in the adventure sports industry.
- Qualifications: Organisational mindset, leadership skills, and a passion for adventure sports.
- Other info: Work Wednesday to Sunday with a Monday-Tuesday weekend; perfect for adventure enthusiasts.
The predicted salary is between 34000 - 46000 £ per year.
Zest4Talent are recruiting a Customer Operations Manager for an established and growing company we have a long-standing relationship with. This is an exciting opportunity for a growing business with an impressive track history and a 5-year growth plan already in inception. A competitive salary of c£40k negotiable is on offer. Due to the nature of their industry (Adventure Sport), they are looking for working days of Wednesday to Sunday with a Monday and Tuesday weekend ideally.
The successful candidate for the Customer Operations Manager will have the following attributes and experience:
- An organisational mindset with a positive manner and open personality
- Team leadership skills with the ability to motivate
- A solution resolution approach
- Good attention to detail and the ability to multitask
- A passion for adventure sport
If you have worked for an action-based, customer-centric company or perhaps have had a career in hospitality, you could have the transferable skills that would be perfect for the role.
The Site Operations Manager role will include:
- Reporting to the Head of Operations, overseeing all operational activity at your site
- Ensuring operational days meet set KPIs and metrics with the customer journey being paramount
- Managing a 12-month rota and ensuring any staff gaps or recruitment needs are reported
- Ensuring the site is fully compliant with regulations
- Budgeting and planning for site improvement and ensuring maintenance is up to date
- Conducting staff reviews and record keeping
- Overseeing the Customer Experience team including all onsite apprentices
- Supporting the recruitment process within the Customer Experience team as well as the annual recruitment of new apprentices
If this Customer Operations Manager position for this adventure sports company sounds like the ideal next career move and you feel your experience and qualifications align, then please contact Michelle @ Zest4Talent or apply without delay for an initial telephone interview.
Zest4Talent are a specialist recruitment agency working on behalf of our clients. Zest4Talent values inclusivity and diversity and is committed to promoting equal opportunities for all our candidates. All our consultants are Recruitment and Employment Confederation trained and accredited.
Customer Operations Manager in Kent employer: Zest 4 Talent
Contact Detail:
Zest 4 Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Manager in Kent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your passion for adventure sports and how you fit into their culture.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. It’s a great way to get insider info and maybe even a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and customer experience. Think of examples from your past roles that highlight your organisational mindset and solution resolution skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always here to help you through the process and answer any questions you might have.
We think you need these skills to ace Customer Operations Manager in Kent
Some tips for your application 🫡
Show Your Passion for Adventure Sport: Make sure to highlight your love for adventure sports in your application. We want to see that you’re not just looking for a job, but that you genuinely care about the industry and can bring that enthusiasm to the role.
Tailor Your CV and Cover Letter: Don’t just send out the same CV and cover letter for every application. We recommend tailoring them to reflect the specific skills and experiences that match the Customer Operations Manager role. This shows us you’ve done your homework and are serious about joining our team.
Highlight Your Organisational Skills: Since this role requires a strong organisational mindset, make sure to showcase any relevant experience where you’ve successfully managed multiple tasks or projects. We love seeing examples of how you’ve kept things running smoothly in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at Zest 4 Talent
✨Know Your Adventure Sport
Make sure you brush up on your knowledge of adventure sports. This company is looking for someone who shares their passion, so be ready to discuss your experiences and interests in the field. Show them that you’re not just a fit for the role, but also for their culture.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated others or resolved conflicts. This will help you showcase your team leadership skills, which are crucial for the Customer Operations Manager role.
✨Be Organised and Detail-Oriented
Since the role requires good attention to detail and multitasking, come prepared with examples of how you've managed multiple projects or tasks simultaneously. You might even want to bring a planner or notes to show your organisational mindset.
✨Understand KPIs and Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to customer operations. Be ready to discuss how you’ve met or exceeded these metrics in previous roles. This will demonstrate your ability to oversee operational activities effectively.
