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- Tasks: Lead daily operations and ensure exceptional customer experiences in an adventure sports setting.
- Company: Join a rapidly growing adventure sports business with a stellar reputation.
- Benefits: Competitive salary, flexible working days, and opportunities for career growth.
- Why this job: Be part of a dynamic team focused on delivering outstanding customer journeys.
- Qualifications: Experience in customer-focused roles and strong leadership skills required.
- Other info: Hands-on role with clear pathways to full-time employment and professional development.
The predicted salary is between 32000 - 48000 £ per year.
Salary: c. £40,000 (negotiable, paid at 80% initially)
Working Pattern: Friday to Sunday (3 days) until September, increasing to 4 days per week thereafter
Location: On-site
Employer: Adventure Sports Business (via Zest4Talent)
Zest4Talent is delighted to be recruiting a Customer Operations Manager for an established and rapidly growing adventure sports business with an excellent reputation and ambitious growth plans. This is a fantastic opportunity to join a customer-focused organisation where operational excellence, safety, and outstanding experiences are at the heart of everything they do.
Working Pattern and Salary
- The role will initially be 3 days per week (Friday, Saturday, Sunday) until September
- From September, the role will increase to 4 days per week
- Salary will be paid at 80% of the full-time equivalent during this period
- There is a clear expectation that the role will move to 5 days per week within 12 months, at which point salary will return to the full rate
The Role
Reporting to the Head of Operations, the Customer Operations Manager will oversee day-to-day site performance, ensuring smooth operations, excellent customer journeys, and full compliance with safety and regulatory standards. This is a hands-on role suited to someone who enjoys being visible on-site and leading from the front.
Key Responsibilities
- Manage daily site operations and customer experience delivery
- Ensure KPI, service, and performance targets are consistently achieved
- Plan staffing rotas and support recruitment requirements
- Maintain full compliance with safety, regulatory, and operational standards
- Lead team performance, reviews, and accurate record keeping
- Support the development of the Customer Experience team and apprentices
About You
You will be an organised, proactive, and motivating leader with experience in a fast-paced, customer-focused environment. Ideal backgrounds include hospitality, leisure, visitor attractions, or similar operational settings. You will also bring:
- Strong people leadership and communication skills
- A practical, solutions-focused mindset
- Confidence managing operational standards and compliance
- A genuine passion for delivering outstanding customer experiences
Interested? Please contact Michelle at Zest4Talent or apply today to arrange an initial telephone interview. Zest4Talent is a specialist recruitment agency working in partnership with its clients. We are committed to inclusivity, diversity, and equal opportunities for all candidates.
Customer Experience Manager in Sittingbourne employer: ZEST 4 TALENT LTD
Contact Detail:
ZEST 4 TALENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in Sittingbourne
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their adventure.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer experience and operations. Think about your past experiences and how they align with the role. We want you to shine when it’s your turn to talk!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Experience Manager in Sittingbourne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Manager role. Highlight your relevant experience in customer-focused environments and how it aligns with our values at StudySmarter.
Showcase Your Leadership Skills: We want to see your people leadership abilities shine through! Share specific examples of how you've motivated teams and improved customer experiences in previous roles. This will help us understand your fit for the position.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read and find the key information about your skills and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ZEST 4 TALENT LTD
✨Know the Company Inside Out
Before your interview, do some digging into the adventure sports business. Understand their values, mission, and what makes them tick. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Experience Manager, you'll need to lead a team. Prepare examples from your past experiences where you've successfully managed a team or improved customer satisfaction. Be ready to discuss how you motivate others and handle challenges.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, especially related to customer experience and operational compliance. Think about scenarios where you've had to make quick decisions or resolve conflicts, and be prepared to share those stories.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the company's growth plans, team dynamics, or how they measure success in customer experience. This shows you're engaged and thinking about how you can contribute to their goals.
